Service Technician

Dead River Company; Rockland (ME); Hybrid; USD 60,919,000 - 91,407,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short/Long-Term)

401(k) with company match

Paid time off & holidays

Tuition assistance & scholarships

Discounts on products/services

Growth opportunities

Job summary

Dead River Company is seeking a Service Technician to install, service, and repair residential and light commercial propane and/or oil burner equipment. You will focus on customer service, property protection, and brand representation while adhering to safety standards.

The role requires oil/propane training, relevant licenses, and a high school diploma with preferred CETP/PEP training. Compensation is competitive with strong benefits and growth opportunities across the footprint.

Qualifications

• Oil burner or propane training completed (CETP/PEP training desirable).
• Previous heating technician experience preferred.
• High school diploma or equivalent required; technical training preferred.

Responsibilities

• Install, troubleshoot, service, and repair oil/propane heating equipment and appliances per codes and company policy.
• Perform efficiency tests, tune-ups, and service inspections.
• Ensure work is safe and first-time correct, minimizing callbacks.
• Provide professional, courteous service and protect customer property.
• Explain Dead River Company products and services and recommend options.
• Maintain clean, organized service vehicle and safe tools/equipment.

Skills

Oil burner

Propane training

Education

High School Diploma or equivalent

Technical school training

Job description

$21.26 - $31.90 an Hour Depending on Experience.

Position Summary:

Assists with the installation and repair of residential and light commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Help ensure work is completed safely and correctly the first time to minimize callbacks.
• Deliver professional, courteous service while treating customers and their property with care.
• Help customers understand Dead River Company products and services and recommend appropriate options based on their needs.
• Maintain a clean, organized service vehicle and ensure tools and equipment are in safe operating condition.
• Accurately record parts and labor associated with service calls.
• Maintain and track parts inventory assigned to the service vehicle.
• Promptly report accidents, spills, and liability claims.
• For qualified propane technicians, perform Gas Check inspections according to applicable codes and company policies.
• Perform other work-related duties as assigned.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Previous heating technician experience preferred.

Education:

• A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess a valid Maine Oil Burner Technician license appropriate to the work performed.
• Must possess the applicable Maine Propane and Natural Gas Technician license/authority for propane installation, service, and repair.
• Applicable CETP/PEP training and certification required for propane work.
• HAZMAT endorsement preferred.
• Knowledge of HVAC, wiring and/or plumbing preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is preferred.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.