Service Technician

Outdoor Equipment Co.; Ray (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Career growth & training

Access to high-quality tools

Employee discounts

Job summary

Outdoor Equipment Co. is seeking a Service Technician to diagnose, repair, and maintain a wide range of outdoor power equipment, including tractors, mowers, and snow plows.

You will follow procedures, complete repair orders, and participate in required trainings to stay technically proficient. The role emphasizes teamwork with Service Advisors, Parts, and Management, safety, and customer focus, with opportunities for career growth and access to high-quality tools.

Qualifications

• Previous experience as a Service Technician or small engine/mechanical technician.
• Strong mechanical aptitude with troubleshooting and problem-solving.
• Ability to work on a variety of equipment types and brands.

Responsibilities

• Diagnose mechanical, electrical, and hydraulic issues on tractors, mowers, and small engine equipment.
• Complete repairs, adjustments, and preventive maintenance per manufacturer specs.
• Document all work on Repair Orders (ROs) accurately and on time.
• Communicate findings and delays clearly with Service Advisors.
• Attend required OEM, safety, and company trainings and apply learnings.

Skills

Service Technician

Small engine

Mechanical aptitude

Driver's license

Job description

Join the Team at Outdoor Equipment Co.!

Position Overview:

The Service Technician is responsible for diagnosing, repairing, and maintaining customer and company equipment in a timely, efficient, and professional manner. This role works on a wide range of equipment including tractors, mowers, small engines, plows, spreaders/salters, and related outdoor power equipment. Technicians are expected to follow company procedures, complete all assigned repair orders (ROs), and participate in required training to maintain technical proficiency.

What You'll Do:

1. 1.Diagnostics & Repairs

• Diagnose mechanical, electrical, and hydraulic issues on:
• Tractors and compact utility equipment
• Lawn mowers (residential and commercial)
• Small engine equipment
• Snow plows and salters/spreaders
• Perform repairs, adjustments, and preventive maintenance according to manufacturer specifications.
• Accurately document all work performed on assigned Repair Orders (ROs).

1. 2. Repair Orders (ROs)

• Complete all assigned ROs efficiently and thoroughly.
• Follow proper RO procedures, including labor time tracking, notes, and parts usage.
• Communicate clearly with Service Advisors regarding findings, additional repair needs, or delays.
• Maintain productivity and quality standards set by management.

1. 3. Training & Development

• Attend and successfully complete all required OEM, safety, and company-assigned training.
• Stay current on product updates, service bulletins, and repair techniques.
• Apply training knowledge directly to daily service work.

1. 4. Shop & Safety Standards

• Maintain a clean, organized, and safe work area.
• Use tools, equipment, and diagnostic devices properly and responsibly.
• Follow all safety procedures, OSHA guidelines, and company policies.

1. 5. Team & Customer Focus

• Work collaboratively with Service Advisors, Parts, and Management.
• Represent the company professionally when interacting with coworkers and customers.
• Support overall shop efficiency and team goals.

Required Qualifications

• Previous experience as a Service Technician or small engine/mechanical technician.
• Strong mechanical aptitude with the ability to troubleshoot and problem-solve.
• Ability to work on a variety of equipment types and brands.
• Willingness and ability to attend required trainings.
• Ability to complete assigned ROs accurately and on time.
• Basic computer skills for RO documentation.
• Valid driver's license.

Preferred Qualifications

• OEM certifications or manufacturer training experience.
• Experience with tractors, hydraulics, and electrical diagnostics.
• Welding or fabrication experience.
• Snow and ice equipment experience (plows, salters, spreaders).

Physical Requirements

• Ability to lift up to 75 lbs.
• Ability to stand, kneel, bend, and work with tools for extended periods.
• Ability to work in varying temperatures and shop conditions.

Performance Expectations

• Complete assigned ROs with accuracy and efficiency.
• Maintain high-quality workmanship with minimal comebacks.
• Attend all required trainings.
• Follow company procedures and safety standards.
• Contribute positively to team culture and service department goals.

Why Join Outdoor Equipment Co.?

Competitive pay based on experience
Supportive team environment
Opportunities for training and career growth
Access to high-quality tools and equipment
Employee discounts on parts and services