Service Technician

Instrata; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Instrata in Raleigh, NC, is seeking a Service Technician to install, maintain, and troubleshoot low-voltage cabling and related systems across commercial environments. You will read blueprints and test networks to ensure safe, compliant installations and high-quality workmanship.

The role emphasizes teamwork, customer service, and ongoing training to maintain certifications and technical skills, with opportunities for career growth within a safety-conscious, compliance-driven environment.

Qualifications

• High School Diploma or equivalent preferred.
• 1-3 years low voltage service experience in commercial construction.
• Certifications/licenses relevant to the position preferred or required.
• Knowledge of structured cabling codes and standards.

Responsibilities

• Install, terminate, and test copper and fiber optic cabling systems in commercial environments.
• Read and interpret blueprints, drawings, and specifications to ensure accurate installation.
• Assist in troubleshooting and resolving issues with cabling or network performance.
• Perform retrofits and upgrades to existing systems as required.
• Maintain tools, materials, and test equipment in good working order.
• Follow safety protocols and company policies at all times.
• Keep an organized and clean work area on job sites.
• Communicate effectively with project leads, supervisors, and customers.
• Document work performed, test results, and materials used per company procedures.
• Ensure installations meet industry standards, manufacturer requirements, and customer expectations.
• Support team members in meeting project deadlines and quality goals.
• Participate in ongoing training and development to maintain certifications and technical skills.
• Provide transportation to and from assigned job sites as needed.
• Represent the company in a professional manner with clients, vendors, and coworkers.
• Perform other duties as assigned to support operational needs.

Skills

Structured cabling

Blueprint reading

Network testing

Troubleshooting

LEAN practices

Education

High School Diploma or equivalent

Tools

Cable certifiers

OTDRs

Multimeters

Job description

Job Summary

The Service Technician is responsible for installing, maintaining, and troubleshooting low-voltage cabling and related systems for electronic and communication equipment. This role ensures all work is completed safely, accurately, and in accordance with company standards, blueprints, and applicable codes. The Service Technician supports project goals by delivering high-quality workmanship and outstanding customer service.

Job Summary

The Service Technician is responsible for installing, maintaining, and troubleshooting low-voltage cabling and related systems for electronic and communication equipment. This role ensures all work is completed safely, accurately, and in accordance with company standards, blueprints, and applicable codes. The Service Technician supports project goals by delivering high-quality workmanship and outstanding customer service.

Job Duties and Responsibilities

• Install, terminate, and test copper and fiber optic cabling systems in commercial environments.
• Read and interpret blueprints, drawings, and specifications to ensure accurate installation.
• Assist in troubleshooting and resolving issues with cabling or network performance.
• Perform retrofits and upgrades to existing systems as required.
• Maintain tools, materials, and test equipment in good working order.
• Follow safety protocols and company policies at all times.
• Keep an organized and clean work area on job sites.
• Communicate effectively with project leads, supervisors, and customers.
• Document work performed, test results, and materials used per company procedures.
• Ensure installations meet industry standards, manufacturer requirements, and customer expectations.
• Support team members in meeting project deadlines and quality goals.
• Participate in ongoing training and development to maintain certifications and technical skills.
• Provide transportation to and from assigned job sites as needed.
• Represent the company in a professional manner with clients, vendors, and coworkers.
• Perform other duties as assigned to support operational needs. Follow direction from leads and or equipment manuals

Job Knowledge, Skills, and Abilities

• Knowledge of structured cabling systems, color codes, and terminations.
• Familiarity with testing tools such as cable certifiers, OTDRs, and multimeters.
• Understanding of applicable codes and industry standards (TIA/EIA, NEC).
• Ability to identify and use appropriate tools and installation methods for specific tasks.
• Basic knowledge of LEAN Construction practices is a plus.
• Manufacturer certifications preferred (e.g., Leviton, Panduit, Ortronics, Berk-Tek, SYSTIMAX).

Education and Experience

• High School Diploma or equivalent preferred but not required.
• 1-3 Years of Low Voltage Service Experience in Commercial Construction
• Certifications and/or licenses (list only if required or preferred; should be relevant to the position).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned as the scope of the position may change as necessitated by business demands.