Service Technician

Integrated Technical Systems, Inc.; Providence (RI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K plan

Medical & dental insurance

Company vehicle

Job summary

Integrated Technical Systems Inc. is seeking Field Service Technicians to join our team, working out of our MA office and serving the New England Region.

This role covers installation, troubleshooting, and servicing security access, gates, and revenue control equipment. Entry and Experienced level positions available; candidates must be able to travel, install, diagnose, and repair a wide range of equipment.

Qualifications

• Entry and Experienced level positions.
• Able to install, diagnose and service security access, barrier gates, and parking/revenue control equipment.
• Willingness to travel within MA/NH/RI service area.

Responsibilities

• Install, configure, and maintain ITS systems including security, automated gated access, and related control equipment.
• Analyze, troubleshoot and repair equipment and systems to full operation.
• Testing and commissioning of systems prior to customer acceptance.
• Instruct and train customers on system maintenance and operating procedures.
• Promote and maintain good customer relations and assist in contract retention.

Skills

Installation

Troubleshooting

Customer service

Electrical aptitude

Mechanical aptitude

Travel readiness

Tools

Welding

Job description

Job Description Integrated Technical Systems Inc. (ITS) is seeking Field Service Technicians to join our team as we continue to grow in the New England Region, working out of our MA office.

These are both Entry and Experienced Level Positions. We are seeking individuals capable of installing, welding, diagnosing and servicing a wide range of equipment associated with security access, barrier gates, and parking/revenue control equipment. We recognize people as our most valuable asset. Our competitive salary and benefits package includes a 401K plan, medical & dental insurance as well as a company vehicle. Compensation is commensurate with qualifications and experience.

Primary Focus:

• Install, configure, and maintain systems offered by ITS, including security, automated gated access, and related control equipment.
• Analyze, trouble-shoot and repair equipment and systems to full operation and recommend revisions/replacements when necessary to improve system.
• Testing and commissioning of systems prior to acceptance by customers.
• Instruct and/or train customers on system maintenance and operating procedures.
• Promote, build, and maintain good customer relations and assist in contract retention.

Key Metrics:

• Technician must be reliable, organized and professional with solid customer service skills
• Able to work from schematic diagrams, plans, specifications, and verbal instructions
• Ability to work independently and as a part of a team in various challenging situations
• Good communication skills with customers, supervisors and employees
• Knowledge of computers, applications and operating systems
• Strong mechanical/electrical/technical aptitude
• Understand the interrelationships of circuits, electronic components and their functions
• Ability to travel, work independently and be flexible regarding frequent changes in schedule
• Occasional Lifting of 50+lbs
• Requires frequent kneeling and bending and considerable use of hands and tools.
• Ability to work outdoors year-round.

ITS is a Systems Integrator that designs, sells, installs and maintains security access, gates, parking access and revenue control equipment and systems for standalone or networked applications. Factory trained and certified support staff and field technicians perform installations and technical diagnostics, ranging from computer software troubleshooting to electro-mechanical repair. Product solutions include network, wi-fi and cellular based systems that can be seamlessly implemented to meet unique system requirements.

The position is based in Worcester MA. servicing MA/NH/RI, and adjoining areas. Candidate can live anywhere within the service area.

Integrated Technical Systems is an Equal Employment Opportunity Employer.