Service Technician

Mission Rock Residential, LLC; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunity

Paid time off

Housing discount

401(k) matching

Medical coverage

Disability insurance

Life insurance

EAP

Job summary

Mission Rock Residential in Phoenix, AZ seeks a Service Technician to deliver quality, hands-on maintenance and outstanding customer service for our residents. You will handle work orders from start to finish, performing repairs across HVAC, electrical, plumbing, and related trades while maintaining safety and high standards of service.

The role emphasizes clear communication, reliability, and teamwork. A valid driver’s license is required, and applicants must be authorized to work in the U.S.

Qualifications

• Minimum 1 year of experience in property management maintenance or related trades.
• CPO Certification is desired/required depending on property.
• Strong communication and customer service skills are essential.
• Excellent organizational and time-management abilities.
• Collaborative, solutions-focused, “can-do” attitude is required.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Diagnose problems and perform repairs in HVAC, electrical, plumbing, swimming pools, carpentry, drywall, exterior structures, and appliances.
• Ensure work orders are responded to promptly and professionally.
• Inspect buildings for safety and cleanliness and alert managers to issues.

Skills

Communication

Customer service

Organizational skills

Time management

Team collaboration

Driver's license

Education

CPO Certification

Job description

Location: Greenspoint: Phoenix, AZ

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

Job Type

Full-time

Description

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

As a Service Technician, you’ll provide excellent customer service to prospective and current residents while promoting a quality living experience for all. From completing work orders to routine check-ups, you’ll use your hands‑on expertise to ensure residents feel proud to call our communities home.

Your Day-to-day May Include

• Diagnose problems and perform assigned repairs in the areas of HVAC, electrical, plumbing, swimming pools, carpentry, dry wall repair, exterior structures, and appliances.
• Ensures assigned work order requests are responded to promptly and professionally.
• Inspect buildings to ensure safety and cleanliness, alerting the Service Manager and Property Manager immediately to items that need to be addressed.

Requirements

What You Bring

• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.
• CPO Certification (desired/required depending on property)
• Strong communication and customer service skills
• Organizational and time-management abilities
• A collaborative, solutions-focused, “can-do” attitude
• Valid Driver’s License and reliable transportation

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer

• Bonus opportunity (position dependent)
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program*
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $20.00- $23.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Salary Description

$20.00- $23.00

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.