Service Technician

Cencora; Oregon (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Cencora is seeking a full-time MWS Service Technician to ensure customer satisfaction through maintenance and support of Micro Weigh Systems. This role involves technical skills in electrical work, plumbing, and customer service, with opportunities for professional development and competitive benefits.

Benefits

Medical, dental, and vision benefits

Wellness programs

Training and professional development

Qualifications

• Knowledge of electrical wiring, plumbing, welding, and fabrication required.
• Driver's License and a good driving record are required; CDL preferred.
• Ability to lift 100 lbs.

Responsibilities

• Perform preventative maintenance and onsite support of Micro Weigh Systems.
• Troubleshoot and resolve problems with customer systems.
• Train customer staff on equipment operation and FDA guidelines.

Skills

Customer service

Electrical wiring

Plumbing

Welding

Fabrication

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Power tools

Volt meters

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The MWS Service Technician is responsible for providing a high level of customer satisfaction through site selection, ongoing preventative maintenance, customer service, user training of the Micro Weigh System, and related technologies. The Service representative also supports sales, educates customers on product use, and maximizes customer value and MWS revenue.

1. Build trust and influence with customers, maintaining relationships with integrity and dedication.
2. Perform preventative maintenance, onsite and remote service and support of the Micro Weigh Systems and other technologies.
3. Optimize customer benefits from our systems and solutions.
4. Troubleshoot and resolve problems.
5. Install parts, perform electrical work, plumbing, welding, and fabrication.
6. Transport and deliver equipment to customer sites.
7. Maintain, modify, and accurately adjust dosages for feed additives and rations/diets via the Micro Weigh System software based on specifications.
8. Conduct operational tests following protocols and checklists.
9. Maintain and update FDA files for customers and train them on compliance.
10. Train customer staff on equipment operation, inventory control, and FDA guidelines.
11. Educate customer management on new products and programs to support sales.
12. Perform other related duties as assigned.

Skills, Knowledge, and Ability Requirements:

1. High School diploma or equivalent preferred.
2. Knowledge of electrical wiring, plumbing, welding, and fabrication required.
3. Experience with feed yard operations is helpful.
4. Experience with power tools and volt meters.
5. Ability to read electrical diagrams and follow instructions for computer setup.
6. Proficiency with Microsoft Office and basic computer software.
7. Ability to read and understand English.
8. Excellent customer service skills and a sense of urgency.
9. Driver's License and a good driving record are required; CDL preferred or must be obtained.
10. Availability to cover emergency calls, holidays, weekends, and overnight travel.
11. Ability to lift 100 lbs.

Additional Competencies:

• Speak Effectively: Communicate clearly in individual or group settings, using appropriate nonverbal cues and choosing the best communication methods.
• Customer Service: Be responsive to customer needs, establish effective relationships, and take appropriate action.
• Know the Organization: Understand company objectives, structure, and build internal networks.
• Know the Customer and Market: Stay updated on customer needs and competitors, and respond proactively.
• Build Quality Service: Deliver service based on customer expectations, resolve problems efficiently, and ensure profitability.
• Know the Product: Demonstrate product knowledge and influence proper use and compliance.
• Maintain Technological Expertise: Keep informed of industry technological advances and apply them effectively.
• Mathematics: Use appropriate mathematical techniques to solve problems and interpret data.
• Reasoning: Use logic to analyze relationships, draw conclusions, and solve problems.
• Interpersonal Skills: Communicate honestly and respectfully, adapting to different communication styles.

What Cencora Offers

We provide competitive compensation, benefits, and resources to support an inclusive culture and your purpose-driven career. Benefits include medical, dental, vision, wellness programs, support for families, training, professional development, and more. For details, visit https://www.virtualfairhub.com/cencora.

Additional Details

Employment Type: Full-time

Salary Range*

*This range reflects the national average; actual salaries may vary by location, with adjustments for specific states.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and provides accommodations for individuals with disabilities during the hiring process. Contact us at 888.692.2272 or [e-mail] for accommodations.