Service Technician

American Builders Supply; Ocala (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Service Technicians to join their dynamic team in Ocala. This role involves resolving technical issues at job sites and homes, focusing on millwork products such as doors and hardware. Ideal candidates will have a background in construction and possess excellent communication skills. You will be responsible for service calls, maintaining a clean work environment, and ensuring customer satisfaction. This is a fantastic opportunity for those who enjoy hands-on work and wish to contribute to a growing company in the residential building market.

Qualifications

• 1-3 years of prior construction or technical experience required.
• Ability to think quickly and manage time effectively.

Responsibilities

• Perform scheduled service per service ticket instructions.
• Coordinate with service schedulers to resolve field issues timely.

Skills

Technical Skills

Customer Service

Communication Skills

Time Management

Math Skills

Education

High School Diploma

Construction or Technical Experience

Tools

Bistrack Mobile Delivery App

Job description

Join to apply for the Service Technician role at American Builders Supply.

The Service Technician will be responsible for service calls to job sites and homes, resolving issues using technical skills on Trim, Interior/Exterior Doors, Hardware, and other millwork products. Our Ocala Plant is looking to add some great Service Techs to their team!

We provide building materials for the residential building market statewide, with locations in Jacksonville, Sanford, Clermont, Melbourne, Winter Haven, Tampa, and Fort Myers. We are the largest independent turnkey supplier for lumber, truss, doors, and windows for general contractors, multifamily, and single-family builders.

If you enjoy working on the job site, this job is for you!

The following description details the duties, including but not limited to:

Duties and Responsibilities

Door Specific

• Perform scheduled service per service ticket instructions.
• Obtain homeowner or superintendent signature on service ticket upon completion.
• Take pictures of signed service tickets and send electronically back to the service department.
• During service/warranty calls, if another issue is discovered, take a picture, note the issue on the service ticket, and submit to the coordinator.
• Use the Bistrack Mobile Delivery App to deliver materials and take delivery pictures.
• Upon returning to the warehouse, submit completed and signed service tickets.
• Review tickets, pick and pull components, and load the truck for the next day.
• Perform end-of-day 5S truck organization.

General

• Work safely and report unsafe conditions.
• Complete weekly checklist of service van and schedule maintenance.
• After training, provide training to new service techs.
• Coordinate with service schedulers to resolve field issues timely.
• Maintain cleanliness and organization after job completion, including trash and leftover parts.
• Maintain the 5S standards of the truck, materials, tools, and storage areas.
• Perform other duties as required or requested.

Qualifications

• 1-3 years of prior construction or technical experience.
• Some knowledge of millwork construction supplies.
• Ability to think quickly and manage time effectively.
• Excellent written and oral communication skills.
• Good math skills are a plus.
• Team player.
• Clean driving record.
• Customer service experience.
• Ability to safely lift up to 100 lbs.

Working Conditions

• Extended hours as needed.
• Work in construction sites with noise, high temperatures, and humidity.
• Work around machinery and powered equipment with safety risks.
• Interact with all levels within the organization and with customers to resolve issues.

Physical Requirements

• Lift, stand, walk, and sit for long periods around manufacturing/warehouse facilities and job sites.

This description is not exhaustive; employees may be required to perform other related duties as assigned. American Builders Supply is an equal opportunity employer, considering all candidates regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation, or political affiliation.