Service Technician

QComp Technologies, Inc.; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

QComp Technologies, Inc. is seeking a Service Technician to join our growing team. You will troubleshoot, maintain, and repair robotic and automated systems at customer sites, playing a critical role in minimizing downtime and restoring performance.

You will travel frequently to support clients across the region. The role emphasizes hands-on technical work, ownership, and clear communication with customers.

Qualifications

• 3+ years of experience in industrial automation, robotics, maintenance, or field service.
• Strong mechanical and electrical troubleshooting skills.
• Working knowledge of PLC-controlled equipment, robotics, sensors, and pneumatics.
• Ability to read electrical schematics and mechanical drawings.
• Strong communication and customer service skills.
• Ability to work independently and manage priorities in the field.
• High attention to detail and accurate documentation skills.
• Valid driver’s license and willingness to travel extensively.
• Technical degree, trade certification, or equivalent hands‑on experience.

Responsibilities

• Troubleshoot mechanical, electrical, pneumatic, and control system issues on robotic and automated equipment.
• Diagnose and repair motors, drives, sensors, wiring, and machine components.
• Read and interpret electrical schematics, mechanical drawings, and technical manuals.
• Identify root causes of equipment failures and implement effective solutions.
• Respond to urgent service calls to restore customer operations quickly.
• Perform preventative maintenance, inspections, calibrations, and repairs on robotic cells and automation systems.
• Ensure all work meets safety, quality, and performance standards.
• Identify recurring issues and recommend system improvements.
• Maintain tools, test equipment, and service materials in safe working condition.
• Serve as a professional, customer-facing representative during on-site visits.
• Communicate findings, recommendations, and timelines clearly.
• Train operators and maintenance teams on equipment operation and basic troubleshooting.
• Collaborate with internal teams to resolve service issues.
• Document service work, root causes, and recommendations accurately and on time.
• Coordinate service visits, scheduling, and follow-up actions.
• Track service activity, expenses, and parts usage.
• Escalate technical or customer concerns when needed.

Skills

Robotics

Industrial automation

Field service

Troubleshooting

Electrical

Education

Technical degree or certification

Tools

PLC systems

HMI

Allen-Bradley PLCs

ABB/FANUC robotics

Job description

Fully Remote Detroit, Minneapolis, Wisconsin

Join the QComp Team – Conquer Complexity. Build What Others Can’t.

Do you enjoy solving tough technical challenges? Are you passionate about robotics, automation, and helping customers solve real-world manufacturing problems?

QComp Technologies is a 100% employee-owned robotic systems integrator based in Greenville, Wisconsin, serving customers across the United States and Canada. We design and build custom robotic packaging, material handling, and automation solutions for a wide range of industries.

At QComp, we don’t shy away from complexity—we conquer it. Our team of engineers, programmers, and technicians works together to solve difficult problems and deliver solutions that make our customers more efficient, safe, and effective.

We’re looking for people who take ownership, think creatively, and enjoy hands‑on technical work.

About the Role: Service Technician

QComp Technologies is seeking a Service Technician to join our growing team. In this role, you will troubleshoot, maintain, and repair robotic and automated systems at customer sites. You will play a critical role in minimizing downtime, restoring system performance, and delivering responsive, high-quality service that keeps customer operations running.

Travel:

Frequent travel required, including overnight and extended customer support as needed

Role Overview

The Service Technician delivers field service support across a range of automation systems, including diagnostics, preventative maintenance, repairs, and customer training. Success in this role requires strong technical skills, effective communication, and the ability to work independently in dynamic customer environments.

Key Responsibilities

Technical Service & Troubleshooting

• Troubleshoot mechanical, electrical, pneumatic, and control system issues on robotic and automated equipment
• Diagnose and repair motors, drives, sensors, wiring, and machine components
• Read and interpret electrical schematics, mechanical drawings, and technical manuals
• Identify root causes of equipment failures and implement effective solutions
• Respond to urgent service calls to restore customer operations quickly

Maintenance & System Reliability

• Perform preventative maintenance, inspections, calibrations, and repairs on robotic cells and automation systems
• Ensure all work meets safety, quality, and performance standards
• Identify recurring issues and recommend system improvements
• Maintain tools, test equipment, and service materials in safe working condition

Customer Support & Communication

• Serve as a professional, customer-facing representative during on-site visits
• Communicate findings, recommendations, and timelines clearly
• Train operators and maintenance teams on equipment operation and basic troubleshooting
• Collaborate with internal teams to resolve service issues

Coordination & Documentation

• Document service work, root causes, and recommendations accurately and on time
• Coordinate service visits, scheduling, and follow-up actions
• Track service activity, expenses, and parts usage
• Escalate technical or customer concerns when needed

Requirements

Required Qualifications

• 3+ years of experience in industrial automation, robotics, maintenance, or field service
• Strong mechanical and electrical troubleshooting skills
• Working knowledge of PLC-controlled equipment, robotics, sensors, and pneumatics
• Ability to read electrical schematics and mechanical drawings
• Strong communication and customer service skills
• Ability to work independently and manage priorities in the field
• High attention to detail and accurate documentation skills
• Valid driver’s license and willingness to travel extensively
• Technical degree, trade certification, or equivalent hands‑on experience

Preferred Qualifications

• Experience with a robotic integrator, machine builder, or industrial service provider
• Familiarity with robot programming or PLC troubleshooting
• Prior customer-facing field service experience

Technical Experience (Preferred)

• ABB and FANUC robotic systems
• Allen-Bradley PLCs and HMI interfaces
• Vision systems and motion/servo control
• Industrial networks (EtherNet/IP, DeviceNet)
• End-of-arm tooling and automation systems

What Makes Someone Successful in This Role

• Strong problem-solving and troubleshooting mindset
• Ownership and accountability in the field
• Ability to adapt to changing priorities and customer needs
• Effective collaboration and communication skills
• Commitment to quality work and customer satisfaction