Service Technician

Greenway-Equipment; North Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Greenway-Equipment in Arkansas seeks a Service Technician to independently perform diagnostics, service repairs and maintenance on John Deere equipment, in both shop and field settings. You will document work and manage billable time while upholding safety standards.

You will mentor apprentices, stay current with product knowledge, operate diagnostic tools, and participate in training programs to advance skills and customer service.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems.
• Experience with diagnostic tools and service manuals.
• High School Diploma or GED.
• Willing to work extended hours and weekends.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment.
• Perform repairs in the field as needed.
• Document diagnostics and repairs thoroughly.
• Mentor apprentices and junior technicians.
• Follow safety rules and complete required reports.
• Maintain vehicles, inventory, tools, and equipment.
• Develop knowledge of technology offerings.

Skills

Diagnostics

Customer service orientation

Problem solving

Documentation

Education

High School Diploma or GED

Tools

Service Advisor

Special tools

Job description

Job Description Overview

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• Positive attitude and a desire to deliver an exceptional customer experience.
• High School Diploma, GED, or equivalent experience.
• Ability to work extended hours and weekends.

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

For more than 30 years, we have been the trusted equipment dealer of customers from all over Arkansas and Southeast MO. We are recognized by our customers as an innovative and trusted partner who is focused on improving organizational efficiencies through worry free solutions. We provide an energized environment for our employees in which they have pride in their employment, opportunities for career development, and a focus on family. We continue to reinvest in the communities in which we operate. our mission to support your operation, no matter what the need.