Service Technician

Greenway-Equipment; Newport (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Greenway-Equipment is seeking a Service Technician to independently diagnose, service, and repair John Deere and related outdoor power equipment. You will perform field repairs as needed and maintain thorough documentation of diagnostics and repair orders.

The role requires mentoring apprentices and junior technicians, keeping current on product knowledge, and adhering to safety rules. Weekend hours may be required, with a focus on delivering exceptional customer experience.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience with special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent diagnostic tools.
• High School Diploma, GED, or equivalent.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills

Diagnostics

Mechanical systems

Electrical systems

Hydraulic systems

Field service

John Deere knowledge

Education

High School Diploma

Tools

Service Advisor

Technical manuals

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.Job DescriptionOverviewThe Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.ResponsibilitiesPerforms diagnostics and repairs on John Deere equipment.Performs repairs in the field as required.Develop a thorough understanding of all technology offerings.Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.Follows all safety rules and regulations in performing work assignments.Prepares all reports and forms required in conjunction with work assignments.Will maintain current product knowledge of John Deere and competitive products.Maintains condition of vehicles, inventory, tools and equipment.Mentors Service Technician Apprentices and junior Service Technicians.QualificationsBasic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.Experience using special tools and following Technical Manual procedures.Ability to diagnose technical issues.Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.Positive attitude and a desire to deliver an exceptional customer experienceExcellent skills in operating vehicles and equipment used for diagnostic purposes.Positive attitude and a desire to deliver an exceptional customer experience.High School Diploma, GED, or equivalent experience.Ability to work extended hours and weekends.Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.