Service Technician

Confidential; New York; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Service Technician, responsible for the technical maintenance of products at customer sites. You will troubleshoot hardware and software issues, provide customer training, and ensure service satisfaction. Candidates should have 1-2 years of relevant experience and strong communication skills. This full-time position offers competitive hourly pay.

Benefits

Medical insurance

Qualifications

• Minimum of 1-2 years relevant experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record.

Responsibilities

• Installs, debugs, and provides technical maintenance for hardware and software.
• Performs hardware repairs and routine checks per documented procedures.
• Instructs customers on usage and operation of installed products.

Skills

Communication skills

Education

Education or equivalent work experience

Job description

23 hours ago Be among the first 25 applicants

This range is provided by Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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Inferred from the description for this job

Medical insurance

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