Service Technician

Guardian Access Solutions; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Guardian Access Solutions is seeking a Service Technician to maintain and repair access control and gate automation systems across divisions. The role emphasizes diagnostics, preventative maintenance, and customer education, with responsibilities including installation and safe vehicle operation.

Candidates should have 2+ years in electrical/low voltage fields, proficiency with testing equipment, and strong problem-solving skills.

Qualifications

• 2+ years of electrical/low voltage/access control industry/HVAC or similar experience, including welding.
• Understanding of basic relay logic and electrical wiring; use of a multimeter for circuit testing.
• Ability to troubleshoot, test, repair and service PARC equipment.

Responsibilities

• Repair and perform maintenance of access control equipment and gate automation systems.
• Diagnose and resolve errors and technical problems.
• Complete preventative maintenance on equipment.
• Installation of new equipment.
• Record service calls in dispatching system including time, service provided, and materials used.
• Educate customers on preventive maintenance and safety measures.
• Operate company vehicles in a safe manner.
• Maintain and develop good customer relationships.
• Maintain safe and clean working environment by complying with procedures and regulations.
• Regular and punctual attendance and flexibility.
• Other job-related duties as assigned.

Skills

Electrical experience

Low voltage systems

Access control

HVAC experience

Troubleshooting

Time management

Teamwork

English proficiency

Driver's license

On-call flexibility

Physical outdoor work

Education

High School diploma or equivalent

Tools

Multimeter

Programming access control panels

Job description

The Service Technician is an essential role for Guardian Access Solutions, maintaining equipment in all divisions, including access control and automated gate systems, to ensure comprehensive operation and preventative maintenance across our services.

Essential Job Functions

• Repair and perform maintenance of access control equipment and gate automation systems
• Diagnose and resolve errors and technical problems
• Complete preventative maintenance on equipment
• Installation of new equipment
• Record service calls in dispatching system including time, service provided, and materials used
• Educate customers on preventive maintenance and safety measures
• Operate company vehicles in a safe manner
• Maintain and develop good customer relationships
• Maintain safe and clean working environment by complying with procedures, rules, and regulations
• Regular and punctual attendance at work and provides appropriate flexibility
• Other job-related duties as assigned

Qualifications

• 2+ years of electrical/low voltage/access control industry/HVAC or similar experience, including welding
• Understanding of basic relay logic, basic electrical wiring, using a multimeter for circuit testing and practical applied experience
• Ability to troubleshoot, test, repair and service PARC equipment
• Ability to perform independently as well as collaboratively within a team, and demonstrating a willingness to undergo on-the-job training as necessary
• Proficient time management abilities, a strong work ethic, and a keen enthusiasm for continuous learning
• General ability to learn software and software driven hardware to make programming changes to recording devices as well as access control panels in the field via laptop computer, keypad or local programmer
• As a condition of employment, employer will conduct a background check and drug screen prior to hire
• Valid Driver’s License with a clean driving record
• Ability to work flexible shifts and adapt to different work schedule, including on-call rotation for emergency after-hours service
• Ability to perform physical work outdoors year-round in a variety of weather elements for 8+ hours a day, 40+ hours a week
• Ability to understand, speak and write English

Education

High School diploma, GED, or equivalent

GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE.

This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.