Service Technician

Gabriel Group; Muncie (IN); On-site; USD 32,000 - 47,000; Full time

Job summary

Roto-Rooter in Muncie, IN is seeking a skilled Service Plumber to diagnose, repair, and maintain residential and commercial plumbing systems. The role emphasizes customer service and clear communication of findings to customers.

Requirements include 2+ years of plumbing experience, a valid driver's license with a clean record, and the ability to lift 50+ lbs while working in potentially confined spaces. This is a full-time on-site position with competitive hourly pay.

Qualifications

• 2+ years of professional plumbing experience required or preferred.
• Strong diagnostic and problem-solving skills are essential.
• Excellent customer service and communication abilities are needed to explain issues clearly to customers.
• Ability to lift 50+ lbs and perform physically demanding tasks.
• Proficiency with plumbing tools, equipment, and safety procedures.

Responsibilities

• Diagnose, troubleshoot, and repair residential and commercial plumbing systems.
• Install, maintain, and replace plumbing components in compliance with local codes and safety standards.
• Communicate findings and recommended solutions clearly to customers.
• Deliver exceptional customer service to ensure customer satisfaction and build long-term trust.
• Complete service calls efficiently while maintaining high-quality workmanship and attention to detail.
• Accurately document work performed, including service reports and job details.

Skills

Customer service

Communication

Problem-solving

Diagnose & troubleshoot

Physical stamina

Tools

Drain cleaning machines

Water heaters

Pipe systems

Job description

• Location 5826 West Kilgore Avenue,Muncie, IN, 47304,United States
• Base Pay $23.00 - $34.00 / Hour
• Employee Type Full-Time Non-Exempt
• Required Degree NONE
• Travel 10%
• Manage Others No

Are you a skilled plumber looking for a company that values your expertise and rewards your hard work? At Roto-Rooter, we're searching for Service Plumbers to join our team.

Responsibilities

Diagnose, troubleshoot, and repair residential and commercial plumbing systems, including pipes, drains, fixtures, and sewer lines

Install, maintain, and replace plumbing components in compliance with local codes and safety standards

Communicate findings and recommended solutions clearly to customers in a professional manner

Deliver exceptional customer service to ensure customer satisfaction and build long-term trust

Complete service calls efficiently while maintaining high-quality workmanship and attention to detail

Accurately document work performed, including service reports and job details

Requirements

Valid driver's license with a clean driving record; ability to safely operate a company vehicle.

2+ years of professional plumbing experience preferred (residential, commercial, or service-based).

Strong diagnostic and problem-solving skills, with the ability to quickly assess and resolve plumbing issues.

Excellent customer service and communication skills, with the ability to clearly explain technical details to customers.

Ability to lift 50+ lbs., work in confined spaces, climb ladders, and perform physically demanding tasks as part of daily responsibilities.

Proficiency with plumbing tools, equipment, and safety procedures, including drain cleaning machines, water heaters, and pipe systems.

Summary

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.