Service Technician

Schlossmann Honda City; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Paid holidays

Professional work environment

Job summary

Schlossmann Honda City in Milwaukee is seeking a Service Technician to diagnose and repair vehicles while delivering exceptional customer service. The role emphasizes safety, quality, and timely service, with attention to customer concerns and dealership standards.

The ideal candidate will have warranty/diagnostic experience, strong communication skills, a professional appearance, and a high-energy work ethic. Training and growth opportunities are provided in a professional shop environment.

Qualifications

• Experience in warranty and non-warranty inspections, diagnostics, maintenance and repair on various vehicle makes/models.
• Proven track record of achieving or exceeding goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• High-energy personality and positive attitude.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgement.
• Valid state driver's license and clean driving record.

Responsibilities

• Troubleshoot customer concerns using provided tools.
• Greet customers and maintain courtesy.
• Act as a secondary greeter in the Service Drive.
• Stay updated with technical publications and service communications.
• Ensure safe and quality vehicle service on first attempt.
• Address original customer concerns before additional sales.
• Inspect vehicles for potential add-on service opportunities.
• Return vehicles clean or cleaner than arrival.
• Participate in training programs offered by the factory or in-house.
• Complete paperwork accurately and attach required shop forms.

Skills

Warranty inspections

Customer service

Communication skills

Professional appearance

High-energy attitude

Read and comprehend instructions

Good judgment

Driving license

Goal achievement

Education

High school diploma or equivalent

Technical aptitude

Technical/trade school degree preferred

Job description

Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

TheService Technicianis also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities

Primary Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Required Education

• High school diploma or equivalent
• Must have technical aptitude
• Technical or trade school degree preferred

Compensation

• We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.
• Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

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