Service Technician

The Kendall Group; Menomonee Falls (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

The Kendall Group is seeking a Service Technician to perform field service and valve repair, including startup, configuration, calibration and documentation. You will travel to customer sites to evaluate, assemble and test automated and control valves, following drawings and safety procedures.

Formal manufacturer training will certify your ability to work on instrumentation and related equipment; you will coordinate with sales on work orders and shipments while maintaining quality and safety

Qualifications

• Entry level work experience.
• High School diploma or GED completed.
• Proficient with Excel and Word; basic math skills.
• Good verbal and written communication; able to work independently.
• Team player with cross-functional collaboration abilities.
• Willingness to lift up to 50 lbs and travel 60-80%.

Responsibilities

• Valve or Instrumentation start-up, configuration, calibration and documentation.
• Troubleshoot, install reviews, and problem-solving in the field.
• Assemble and test automated and control valves to drawings.
• Read blueprints and use safety procedures on site.
• Schedule work orders with sales and shipments with the warehouse.
• Provide in-person field service at customer locations.
• Operate warehouse equipment and maintain shop housekeeping.
• Participate in safety initiatives and continuous quality.
• Receive formal manufacturer training for certification.

Skills

Service Excellence

Results Oriented

Accountability

Teamwork

Safety Conscious

Education

High School diploma or GED

Tools

Excel

Word

Web-based software

Job description

Reporting to the Service and Training Manager, the Service Technician will be responsible for field service and valve repair. While specific daily tasks can vary depending on the current workload, service activities include instrumentation startup, configuration and documentation, calibration, troubleshooting, installation review, and problem-solving solutions or systems. Valve repair activities include evaluation and repair of automated and control valves, assembling new automated and control valves, and traveling to customer locations to provide service in the field. Formal technical training from our manufacturers will be a part of the required activities, which will certify your ability to competently work on instrumentation and other equipment.

Exciting work you will do

• Valve or Instrumentation start-up, configuration and documentation, calibration, trouble shooting, installation review and problem-solving solutions or systems, and repair
• Confirm with field service customers work scope, tool requirements, and site time to accomplish work
• Respond and provide service in the field as needed and required
• Assemble and test automated and control valves
• Assemble product to specific drawings and standards
• Certification of backflow preventer test kits
• Technical training from Manufacturer's
• Schedule workorder assemblies with salespeople and shipments with the shipping department
• Basic wiring of switches, solenoids, position indicators, and control devices
• Read job blueprints
• Participate in safety initiatives as assigned
• Maintain quality and quantity performance and production standards
• Utilize database programs, Work Order Generation and Work Order Updates
• Operate warehouse equipment including forklifts, hand trucks, crane, etc.
• Participate in ongoing general housekeeping of shop facilities
• Follow safe work habits and established safety procedures
• Other duties as assigned

Competencies you possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Safety Conscious

What you’ll need

• Work Experience: Entry Level
• Education: High School diploma or GED
• Analytics/Computer Skills: Ability to use Excel, Word and web-based software applications; basic math skills
• Organization Skills: Excellent work ethic, good verbal, and communication skills; ability to work independently
• Cross-functional skills: Ability to work effectively in a team environment
• Communication Skills: Ability to communicate well with all levels of the organization and customers; know when to request assistance when appropriate, especially when lifting heavy objects
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see/sit/talk and hear
  • Ability to lift/move/carry up to 50 lbs
  • Ability to be on your feet for 8 hours a day
  • Ability to stand, walk, and crawl
  • Ability to climb stairs and ladders, bend, stoop, crouch, and kneel
• Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is consistent with that of a fabrication shop/distribution center/manufacturing facility.
• Licenses: Must possess and maintain a valid driver's license
• Travel: Must be able to travel 60-80% of the time, up to 40% overnight travel
• After-Hours Work: This position requires participation in after-hours service calls to support customer needs outside of regular business hours

Qualifications we prefer but don't require

• Work Experience: 1 years' experience in valve automation, instrumentation maintenance
• Certificate: Certification in the operation of a forklift truck, CDL license

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.