Service Technician

Greenway-Equipment; Marked Tree (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Greenway Equipment seeks a Service Technician to independently diagnose, repair, and maintain agricultural and outdoor power equipment. You will work on John Deere products in the field and shop environments, documenting work and managing time for billing.

The role requires safety adherence, strong diagnostic skills, and a customer-focused attitude. You will also mentor apprentices and stay up-to-date on product knowledge, while supporting training programs and teamwork across the service

Qualifications

• Basic understanding of mechanical, electrical and hydraulic systems in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with Service Advisor or similar diagnostic tools.
• Positive attitude and focus on exceptional customer experience.
• Ability to operate diagnostic vehicles and equipment.
• High School Diploma or GED or equivalent.
• Ability to work extended hours and weekends.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develops understanding of technology offerings.
• Accounts for billable time and documents diagnostics/repairs.
• Participates in Greenway Equipment training programs.
• Follows safety rules and regulations in work assignments.
• Prepares reports and forms for work assignments.
• Maintains current product knowledge of John Deere and competitors.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors apprentices and junior technicians.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics

Service Advisor

Education

High School Diploma or GED

Tools

Special tools

Technical manuals

Job description

Job Description Overview

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• Positive attitude and a desire to deliver an exceptional customer experience.
• High School Diploma, GED, or equivalent experience.
• Ability to work extended hours and weekends.

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

For more than 30 years, we have been the trusted equipment dealer of customers from all over Arkansas and Southeast MO. We are recognized by our customers as an innovative and trusted partner who is focused on improving organizational efficiencies through worry free solutions. We provide an energized environment for our employees in which they have pride in their employment, opportunities for career development, and a focus on family. We continue to reinvest in the communities in which we operate. our mission to support your operation, no matter what the need.