Service Technician

Crane Payment Innovations; Malvern (Chester County); On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Competitive salaries

Company-provided vehicle

Tools and training

Paid time off

Sick time off

Private medical cover

Private pension

Community involvement

Job summary

Crane Payment Innovations is seeking a Field Service Technician I to service equipment across the UK, including coin and currency devices, ATMs, and related software. You will travel to client sites, perform maintenance, and coordinate with branch teams to meet customer needs.

Strong electromechanical skills and a customer‑first attitude are essential. This role requires the ability to travel, lift up to 25 kg, and work across various client environments.

Qualifications

• 5+ years in a technical/field service role or similar.
• Integrity and ability to access secure environments.
• Strong electromechanical aptitude and problem solving.
• Excellent verbal and written communication skills.
• Team player with attention to detail.

Responsibilities

• Service, upgrade and perform preventive maintenance on electromechanical equipment.
• Travel daily to client sites (90%) with some overnight travel (10%).
• Collaborate with branch staff to meet client needs and respond within contract times.
• Safeguard assets and maintain vehicle stock and scheduled service intervals.
• Perform other duties as required.

Skills

Field service experience

Electromechanical aptitude

Strong communication

Willingness to travel

Technical troubleshooting

Tools

iOS

MS Office

Windows OS

Tool handling

Job description

Have you ever used the self‑checkout in a Tesco, deposited coins at a NatWest/RBS branch, played the slots at a Mekur Casino, grabbed a drink from a vending machine, or paid to park your car? If you’ve answered "YES", you’ve used one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by 2,000+ global associates, 7 manufacturing sites, 12 corporate offices and an international field service organization. If you are interested in making a global impact, we are looking for a full‑time Field Service Technician I to service Sheffield, Derbyshire and the wider UK area.

What You’ll Be Doing

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventive maintenance on various types of equipment such as coin & currency equipment, ATMs, software and specialized office products located at client sites in the UK and surrounding area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities And Duties

• Service, upgrade and perform preventive maintenance on company electromechanical equipment.
• Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%). Some long drive times may be encountered depending on geographical territory covered.
• Work with branch employees to satisfy client needs.
• Address customer service requests within the specified contract response time.
• Extended hours coverage periods and on‑call duty where applicable.
• Safeguard and maintain a balanced vehicle stock parts inventory.
• Keep company‑issued vehicle clean and maintain scheduled service intervals.
• Safeguard company‑issued assets including tablet computer and mobile phone.
• Perform any other duties as required.

Qualifications

• 5+ years of experience in a technical/field service position or similar technical profession.
• Impeccable integrity.
• Must be able to gain access to highly secured environments; occupational licences may be necessary depending on territory/accounts.
• Strong electromechanical aptitude.
• Excellent verbal and written communication skills, with a positive, customer‑first attitude.
• Personable, approachable and able to work easily with others at all levels.
• Strong attention to detail – able to proof and prioritize your own work.
• Proficient in iOS, MS Office applications and Windows OS.
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player.
• Able to commit to and meet project deadlines.

Physical Requirements

• Available for periodic travel to our corporate office in Coventry for training classes.
• Able to lift, push or carry a minimum of 25 kg such as large money‑counting machines and parts in and out of client sites.
• The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time.
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
• Phone or desk work about 10% of the time (computer work, bench repair, parts stocking, tracking service calls, setting up appointments).
• Ability to stand for long periods up to 75% of the time while servicing some equipment.

Key Attributes For Success

• High energy level, comfortable performing multifaceted projects in conjunction with day‑to‑day activities.
• Strong influencing, analytical and problem‑solving skills, with the ability to multi‑task in a fast‑paced environment.
• Ability to establish credibility, make decisive decisions and support the organization’s preferences and priorities.
• Results and people oriented with sound judgement – ability to balance other business considerations.
• Team player – able to work in a matrix organization.
• Excellent communication skills verbally and in writing.

Benefits

• Competitive salaries.
• Technician incentive compensation plan.
• Company‑provided vehicle, uniform, tools and training.
• Paid time off.
• Sick time off.
• Private medical cover.
• Private pension with company contribution.
• Community involvement.

Sound interesting? Come see why we are and apply today!

CPI is a part of Crane NXT. Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro‑optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden and Malta.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable local law.