Service Technician

Cold Jet; Loveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Cold Jet is seeking an entry-level Service Technician to perform installation, service, and troubleshooting on dry ice production equipment and dry ice blasting machines. The role supports service centers and customer facilities worldwide, with on-the-job training and a clear path to becoming a full field service expert.

Responsibilities include wiring, upgrades, field start-ups, customer training, and coordinating service schedules.

Qualifications

• Associates degree in a related technical field or equivalent on-the-job training
• Strong customer service orientation and commitment to customer satisfaction
• Willingness to travel up to 25% and occasionally internationally

Responsibilities

• Provide installation, service and troubleshooting on dry ice equipment and blasting machines at service centers and customer sites worldwide
• Complete equipment upgrades in shop and at customer sites
• Oversee installation start-ups in the field
• Provide training to customers
• Coordinate scheduling of service jobs
• Ensure safety and quality standards are met
• Create quotes and work orders on customer jobs
• Assist Quality Manager with warranty issues and cost capture

Skills

Customer service

Travel 25%

Electrical troubleshooting

Mechanical troubleshooting

Reading schematics

Hydraulic systems

Pneumatic systems

Communication skills

Time management

Problem solving

Education

Associate degree in a related technical field

Job description

The Service Technician is responsible for ensuring users of our equipment are satisfied with its performance by providing prompt onsite or in-depot service by performing installation, service and troubleshooting support on dry ice production equipment and dry ice blasting machines at Cold Jet service centers and at customer facilities throughout the world.

This is an entry level position that will have the opportunity for on the job training and ability to advance to the level of expertise that is associated with a full field service technician.

Position Responsibilities

Perform Service Work

• Provide installation, service and troubleshooting support on dry ice production equipment, dry ice blasting machines, and engineered systems at Cold Jet service centers and at customer facilities throughout the world.
• Complete equipment upgrades in our shop and at customer sites in the field
• Oversee installation start-ups in the field
• Provide training to customers
• Coordinate scheduling of service jobs with the team of technicians
• Ensure that safety and quality standards are met
• Create quotes and work orders on customer jobs
• Work with Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part

Other

• Represent yourself and the Company professionally
• Work independently but communicate regularly
• Contribute to sales of parts and service
• Support business partnerships
• Support other Cold Jet departments, sales, engineering and operations

Position Requirements

Education & Experience

• Associates degree in a related technical field or equivalent on-the-job training

Skill Competencies

• Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty
• Able and willing to travel 25% of the time, including an occasional international trip
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
• Ability to read technical drawings & electrical schematics
• Ability to troubleshoot and maintain hydraulic & pneumatic systems
• Resolves customer issues and creates value for both customers and Cold Jet in a professional manner
• Effectively applies technical and logical methodologies to solve problems
• Clear written and verbal communication w/ and Microsoft Word and Excel knowledge
• Able to prioritize critical tasks
• Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
• Adapts to and is effective in diverse international cultures
• Intellectually inclined and learns new skills and information quickly and accurately
• Has mechanical aptitude
• Motivated and dedicated toward gaining knowledge that provides added value to the company
• Customer-service oriented; being a steward to customers and fellow employees
• Communicates using socially and politically acceptable language
• Treats others with sensitivity, dignity, and honesty
• Is confident, firm, but respectful in interaction with others
• Articulate and competent in dealing with engineers and managers at customer sites.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods of time throughout the day.
• Regularly reaching with a range of floor level to overhead
• Regularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipment
• Regularly climbing ladders
• Regularly lifting or moving – 10 lbs. frequently, 30 lbs. occasionally (approx. 1x/week), 70 lbs. (floor to waist) in frequently (approx. 1x/month)