Service Technician

EMT International; Hobart (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

EMT International is seeking a Service Technician to provide exceptional service in machinery installation and maintenance. The role involves extensive travel, customer training, and technical support, requiring strong mechanical and troubleshooting skills. Join a leading provider of digital finishing solutions and contribute to innovative customer service.

Benefits

Tuition reimbursement

401(k) with company match

Health, Dental, Vision and Life Insurance

Paid vacation and holidays

Flexible work schedules

Employee Assistance Program (EAP)

Qualifications

• Willingness to travel extensively (up to 80% of the time).
• Proven experience in equipment installation and maintenance.
• Excellent communication and customer service skills.

Responsibilities

• Install, troubleshoot, and repair machines and equipment.
• Conduct equipment inspections and preventative maintenance.
• Provide technical training to customers.

Skills

Customer Service

Technical Expertise

Problem-Solving

Mechanical Skills

Electrical Skills

Job description

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EMT International, a leading provider of digital finishing solutions, is seeking a Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.

Service Technician Responsibilities:

• Field Service and Support:
  • Install, troubleshoot, and repair machines and equipment at customer facilities.
  • Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.
  • Provide technical training to customers on proper equipment usage and maintenance.
• Remote Customer Support:
  • Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.
  • Document and communicate solutions to recurring problems to improve overall product reliability.
• In-House Responsibilities:
  • Support the assembly and testing of machines before shipment to customers as needed
  • Collaborate with the engineering and production teams to address design or manufacturing issues.
• Documentation:
  • Maintain detailed records of repairs, parts used, and service history.
  • Complete service reports and ensure proper documentation for billing and warranties.
  • Marking up redlines and providing documentation after completion of project

Service Technician Qualifications:

• Willingness to travel extensively (up to 80% of the time) domestically often on short notice; international travel available.
• Proven experience in equipment installation, maintenance, or a related technical field.
• Strong mechanical, electrical, and troubleshooting skills.
• Proficiency in reading and interpreting technical drawings, schematics, and manuals.
• Excellent communication and customer service skills.
• Applicants must be authorized to work in the United States without sponsorship.

About EMT International

At EMT International, our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated.

Together We Are Better!

• Open communication and feedback
• Leverage each other’s strengths!
• Transparency of information
• Share knowledge & learn from each other.
• Tuition reimbursement and career development opportunities

Work-life Balance

• 10 paid holidays
• Paid vacation
• Flexible work schedules

Health and Wellbeing

• Clean, safe working environment
• Health, Dental, Vision and Life Insurance
• Short and Long-Term Disability
• 401(k) with company match
• Employee Assistance Program (EAP)
• Wellness Incentive Program

Have Fun and Give Back

• Sporting events such as baseball games and golf outings
• Anniversary and retirement celebrations, service awards, and new hire welcomes
• Community fundraisers, charitable events, and volunteering

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Machinery Manufacturing

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