Service Technician

Crystal Water Plumbing; Hagerstown (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

401k

Paid vacation & sick leave

Job summary

Crystal Water Plumbing in Maryland is seeking an Experienced Service Technician to diagnose, repair, and install plumbing and gas systems for residential and commercial clients with professionalism and integrity.

In this role you will deliver clear explanations of findings, pricing, and options, provide excellent customer service, and uphold safety, operations, and company standards while supporting ongoing training and field documentation.

Qualifications

• Minimum 3 years of professional plumbing experience, preferably service work.
• Excellent communication and customer service skills.
• Ability to upsell services and explain options clearly.

Responsibilities

• Perform diagnostics, repairs, and installations for plumbing and gas systems.
• Respond to emergency service calls and routine maintenance requests.
• Explain findings and pricing clearly to customers.
• Upsell additional services and membership programs when appropriate.
• Complete paperwork and digital documentation using Field Pulse or similar software.
• Maintain a clean, well-stocked company vehicle and adhere to safety protocols.

Skills

3+ years plumbing experience

Customer service abilities

Sales abilities

Education

Maryland journeyman or master plumber license (or ability to obtain)

Job description

About Crystal Water Plumbing

Crystal Water Plumbing is a fast-growing, customer-focused plumbing company known for 5-star service, transparent pricing, and high-quality workmanship. We serve high-income families and businesses with a full range of plumbing and gas fitting services, specializing in well and pressure systems, emergency repairs, remodels, and seasonal maintenance.

Position Overview

As an Experienced Service Technician, you will be the face of Crystal Water Plumbing for our residential and commercial clients. You'll diagnose, repair, and install plumbing systems with professionalism and integrity, while providing exceptional customer service and educating clients about their options.

Key Responsibilities

• Perform diagnostics, repairs, and installations for plumbing and gas systems (including water heaters, boilers, drains, piping, leak detection, and more).
• Respond to emergency service calls and routine maintenance requests with urgency and professionalism.
• Deliver clear explanations of findings, solutions, and pricing to customers.
• Upsell additional services and membership programs when appropriate.
• Complete all required paperwork and digital documentation accurately using Field Pulse or similar software.
• Maintain a clean, organized, and well-stocked company vehicle.
• Adhere to all safety protocols, company SOPs, and local plumbing codes.
• Participate in ongoing training, skill development, and company meetings.
• Represent Crystal Water Plumbing’s values and brand at all times.

Qualifications

• Minimum 3 years’ professional plumbing experience (service work preferred).
• Valid driver’s license with clean driving record.
• Maryland journeyman or master plumber license (or ability to obtain).
• Strong troubleshooting and diagnostic skills.
• Excellent communication, customer service, and sales abilities.
• Ability to work independently and as part of a team.
• Tech-savvy and comfortable with mobile apps for scheduling and documentation.
• Must pass background check and drug screening.

Compensation & Benefits

• Competitive tiered pay structure (piece rate + show-up fee; see Compensation Policy).
• Paid vacation and sick leave (based on average weekly earnings).
• 401k, paid training, license renewal, and continued education.
• Employee appreciation events and supportive team culture.
• Company vehicle, tools, and uniforms provided.