Service Technician

AUTOMATED GATE SERVICES INC; Fort Collins (CO); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

AUTOMATED GATE SERVICES INC. is seeking a Service Technician to deliver on-site diagnostic, troubleshooting, preventive and corrective maintenance for gate and door systems. The role requires hands-on work at customer sites, coordinating parts, tools, and documentation.

You will diagnose issues, perform repairs, and ensure safety and quality standards. Frequent travel to job sites in Colorado and surrounding areas is expected, with emphasis on customer service and timely problem resolution.

Qualifikationen

• HS diploma or equivalent with 3+ years in gate operators, electronic controls, or similar low-voltage systems.
• At least 2 years of field service experience on customer sites and interacting with customers.
• OSHA 10-Hour Certification preferred.
• Overhead Door experience preferred.

Aufgaben

• Diagnose and troubleshoot gate/door systems on-site and obtain authorization to perform repairs.
• Perform preventive and corrective maintenance; weld, wire, and program equipment as required.
• Document scope of work, close the call in the service system, and identify further on-site opportunities.
• Manage truck inventory and coordinate parts and tools with the support team.

Kenntnisse

Gate operators

Electronic controls

Low-voltage systems

On-site field service

Ausbildung

High School diploma

Associates or vocational electro-mechanical

OSHA 10-Hour Certification

Tools

Service Titan

Jobbeschreibung

Description

Job Summary

The Service Technician is responsible providing exceptional service to our customers while performing on-site diagnostic, troubleshooting, preventive and corrective maintenance on a variety of gate and door systems.

Location Requirement

Candidates must currently reside in one of the following Colorado cities: Denver, Lakewood, Wheat Ridge, Boulder, Fort Collins, Colorado Springs, Castle Rock, Highlands Ranch, Littleton, Brighton, or Loveland.

Essential Duties and Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
• Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
• Perform other duties as assigned.

Other Job Duties

Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Requirements

Required Education and Experience

• Education and/or experience equivalent a High School diploma and 3 or more years working with gate operators, electronic controls, or other low-voltage electrical systems, or similar trade-related experience. Associates degree or vocational program with a focus on electro-mechanical systems preferred.
• Familiarity with basic welding principles preferred.At least 2 years of field service-related experience working on-site at customer locations and interacting with customers.
• OSHA 10-Hour Certification preferred.
• Overhead Door Experience Preferred.

Additional Qualifications

• Communications: Able to communicate effectively in written and oral format with diverse individuals. Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects. Able to read and comprehend written work instructions, technical documents, blueprints, manufacturer instruction manuals and other materials in English.
• Math: Able to perform simple addition, subtraction, multiplication and division using standard units of measure and weight.
• Reasoning: Able to apply common sense understanding to carry out complex instructions furnished in written, oral, or diagram form. Ability to develop logical troubleshooting techniques based on an understanding of the product performance and test requirements.
• Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects/work orders. Able to work with minimal supervision.
• Technology: Knowledge of email, texting, and work order systems sufficient for basic communication, reporting, and notes.
• Physical Requirements: Able to push/pull/lift up to 50 lbs. frequently throughout the day. Able to stand, climb, walk, kneel, and crouch frequently, as required at a variety of customer locations/work sites.
• Driving: Able to operate a motor vehicle for extended periods of time and possess a clean driving record.

Work Environment

The physical environment for this position includes construction sites, warehouses, and outdoor customer locations. Frequently required to use and promote use of personal protective equipment to prevent injury.

Travel Required

Frequent day travel to and from job sites, vendor locations, and offices.