Service Technician

Bernick's; Dresser (WI); On-site; USD 28,000 - 41,000; Full time

Job summary

Bernick's is seeking a dedicated Equipment Service Technician to maintain, troubleshoot, and repair dispensing equipment at customer locations in the Wisconsin area. You will perform preventative maintenance, respond to service calls, and keep detailed maintenance records while ensuring excellent customer service.

The role emphasizes strong communication with store personnel, proactive issue resolution, and the ability to work both independently and as part of a team.

Qualifications

• Perform preventative maintenance and repair services on dispensing equipment at customer locations.
• Respond to service calls and resolve equipment issues in a timely manner.
• Accurately update equipment status and maintenance records following service visits.
• Develop and maintain positive relationships with store personnel and customers.
• Ensure a high level of customer satisfaction through professional and responsive service.
• Partner with team members, supervisors, and management to communicate service issues, opportunities, and recommendations.
• Work effectively both independently and within a team environment while maintaining a positive, can-do attitude.
• Prioritize and manage multiple assignments in a fast-paced, time-sensitive environment.
• Complete other duties and responsibilities as assigned.

Responsibilities

• Perform preventative maintenance and repair services on dispensing equipment at customer locations.
• Respond to service calls and resolve equipment issues in a timely manner.
• Accurately update equipment status and maintenance records following service visits.
• Develop and maintain positive relationships with store personnel and customers.
• Ensure a high level of customer satisfaction through professional and responsive service.
• Partner with team members, supervisors, and management to communicate service issues and recommendations.
• Work effectively both independently and within a team environment.

Skills

Troubleshooting

Customer service

Electrical

Mechanical

Education

High school diploma

Job description

Position Summary

Responsible for maintaining, troubleshooting, and repairing equipment used to dispense company products at customer locations. This role ensures equipment operates efficiently, provides exceptional customer service, and supports overall customer satisfaction through preventative maintenance and timely repairs.

Essential Responsibilities

Equipment Service & Maintenance

• Perform preventative maintenance and repair services on dispensing equipment at customer locations.


• Respond to service calls and resolve equipment issues in a timely manner.


• Accurately update equipment status and maintenance records following service visits.

Customer Service

• Develop and maintain positive relationships with store personnel and customers.


• Ensure a high level of customer satisfaction through professional and responsive service.

Communication & Teamwork

• Partner with team members, supervisors, and management to communicate service issues, opportunities, and recommendations.


• Work effectively both independently and within a team environment while maintaining a positive, "can-do" attitude.

Organization & Planning

• Prioritize and manage multiple assignments in a fast-paced, time-sensitive environment.


• Complete other duties and responsibilities as assigned.

Physical Demands & Working Conditions

• Frequently lift and/or move up to 70 pounds.


• Safely lift or move heavier items using proper equipment and lifting techniques.


• Travel up to 150 miles per day as needed.


• Occasionally work in dirty, dusty, or industrial environments.


• Regularly work outdoors and in varying weather conditions.

Additional Information

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.