Service Technician

Kalos Residential; Des Moines (IA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive base pay

Bonus tied to property results

Health, dental, and vision insurance

401(k) with company match

Paid time off

Career growth

Job summary

Kalos Residential in Des Moines, IA is seeking a Service Technician to join our on-site maintenance team. This hands-on role manages work orders, unit turns, preventive maintenance, and property upkeep, ensuring residents have safe, comfortable homes.

You report to the Service Manager, work across trades, and take ownership of quality. We value reliability, clear communication, and the ability to handle after-hours calls, weekends, and a fast-paced environment.

Qualifications

• Experience in multifamily maintenance or related facilities work.
• Knowledge across HVAC, plumbing, electrical, or carpentry trades.
• Familiar with work order platforms (Entrata is a plus).
• EPA 608 certification preferred, OSHA safety awareness required.
• High school diploma or equivalent.

Responsibilities

• Complete work orders correctly the first time and document in Entrata.
• Perform unit turns, make-readies, and preventive maintenance tasks.
• Address grounds and common areas and flag issues for escalation.
• Participate in after-hours on-call rotation and respond safely.
• Maintain safety and residents' homes with quality workmanship.

Skills

Multifamily maintenance

Two core trades

HVAC

Plumbing

Electrical

Appliances

Carpentry

Drywall

Entrata familiarity

EPA 608 certification

OSHA safety awareness

High school diploma

Education

High school diploma or equivalent

Job description

We are the in-house property management arm of a vertically integrated multifamily owner-operator with nearly 2,700 units across seven states. We exist to manage our portfolio exceptionally well. Every community we run is a company-owned asset, and we treat it that way.

A well-maintained community protects residents and grows the value of every asset we own. The Service Technician is the person who makes that happen, one work order at a time.

The Role

The Service Technician is the hands of the maintenance operation. You execute work orders, support unit turns, assist with preventive maintenance, and keep the physical asset in the condition we expect. This is a hands-on, high-volume role. You will work across multiple unit types and trade areas and take real ownership of the quality of your work.

You report to the Service Manager and work as part of the on-site maintenance team. The right person doesn't need to be chased down to finish a job. They show up with focus, follow through without being asked, and understand that the resident on the other side of a work order is a real person whose home depends on them.

This role rewards people who are methodical, quality-driven, and self-directed. You won't be micromanaged. You will be held to a standard, and we expect you to hold yourself to it first.

What You Own

• Work Order Completion: Diagnose problems, complete repairs correctly the first time, document your work in Entrata, and flag anything that needs escalation. Residents follow up within 24 hours of completion; make sure the job is done before that conversation happens.
• Unit Turns and Make-Readies: Execute assigned turn tasks (painting, repairs, appliance checks, cleaning coordination) with the quality the schedule demands. A unit that isn't move-in ready isn't move-in ready. No partial credit.
• Preventive Maintenance: Execute the property's PM program: filter changes, HVAC inspections, smoke detector checks, and seasonal tasks. PM work prevents expensive emergencies. Do it on schedule and document what you completed.
• Grounds and Common Areas: Address minor grounds issues, assist with common area upkeep, and flag anything you notice that needs attention. You're on the property every day and will often see problems before anyone else does. Speak up.
• After-Hours Emergency Response: Participate in the on-call rotation and respond with urgency when called. Be reachable, show up, and handle the issue safely and effectively alongside your Service Manager.

What We're Looking For

We're open to candidates at various experience levels. Hands-on ability, a strong work ethic, and the right attitude go a long way here.

Experience

• Prior maintenance experience in multifamily, facilities, construction, or a skilled trade preferred
• Working knowledge across at least two core trade areas: HVAC, plumbing, electrical, appliances, carpentry, or drywall
• Familiarity with Entrata or a comparable work order platform is a plus
• EPA 608 certification preferred but not required
• OSHA safety awareness expected
• High school diploma or equivalent required

Practical Requirements

• Available for after-hours on-call rotation
• Available to work weekends and adjust schedule based on operational needs
• Reliable transportation required
• Must pass a background check
• Ability to lift up to 50 lbs. and meet the physical demands of the role

The Person

The strongest candidates for this role share a few consistent traits. They are structured and consistent by nature: they like knowing what they're responsible for, they work through their list, and they don't cut corners. They take quality seriously not because someone is watching, but because it matters to them personally. They prefer a steady, well-run operation over constant change and thrive when expectations are clear and their work speaks for itself.

They move at a solid pace without burning out. They're not the person who needs external pressure to stay on task; they set their own tempo and sustain it. They communicate what needs to be communicated: if a repair needs a part, they say so; if something in a unit is bigger than the work order, they flag it. They keep their Service Manager informed without being prompted.

They are independent workers who take pride in doing things right. They don't need recognition to stay motivated, but they do need to know their work has a standard worth meeting. Here, it does.

• Structured and self-directed: You work through your responsibilities methodically and don't need to be managed closely to stay on track.
• Quality-driven: A repair that holds and a unit that looks right matter to you personally, not just because someone is checking.
• Steady and sustainable: You move with consistent purpose. You're not looking for chaos, and you don't create it.
• Clear communicator: You keep your supervisor informed without being asked and are honest about what you know and what you need.
• Coachable: You may not know every trade yet, and that's okay. What matters is honesty about your current level, eagerness to grow, and willingness to be developed.
• Does the right thing: You respect residents' homes, don't cut corners on safety, and leave every unit better than you found it.

What We Offer

• Competitive base pay commensurate with experience
• Performance-based bonus tied to property results
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Real career growth: we promote from within and invest in people who invest in themselves

A Note on Culture

We are a focused, high-standards operator that cares about each asset and each person on our team. You will have real autonomy, real accountability, and a leadership team genuinely invested in your success. We work hard, hold high standards, and have a good time doing it.

If that sounds like the right fit, we would love to talk.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.