Service Technician

Crane NXT, Co.; City of Rochester (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salaries

Paid time off

Sick time off

Medical, dental, and vision insurance

Flexible spending accounts

Job summary

Crane Payment Innovations (CPI) in Rochester is seeking a Field Service Technician I to service coin and currency equipment at client sites within the Rochester metro area. You will travel daily by vehicle, perform maintenance, upgrades, and preventive care, and coordinate with the local branch to meet service level agreements.

The role requires strong electromechanical aptitude, reliability, and the ability to work with customers across levels.

Qualifications

• 1–3+ years in a technical service position or similar background
• Ability to access highly secured environments
• Willingness to travel 90% of the time with occasional overnight travel

Responsibilities

• Service, upgrade, and perform preventive maintenance on equipment
• Travel by vehicle to client sites daily
• Coordinate with branch staff to meet client needs and contract response times
• Safeguard and maintain inventory of parts and assets
• Perform routine inspections and document service calls

Skills

Electromechanical aptitude

Verbal and written communication

Travel readiness

MS Office & Windows

Customer service orientation

Education

Technical diploma or related training

Tools

Vehicle and equipment handling

Job description

Have you ever used the self‑checkout in a Target Store? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business‑management software.

Headquartered in Malvern, PA, CPI is supported by more than 2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

We are looking for a full‑time Field Service Technician I to service the Rochester metro area.

About the role

The basic purpose of this position is to service, fix, upgrade, and perform preventive maintenance on coin & currency equipment, ATMs, software, and specialized office products at client sites in Rochester and surrounding areas. The individual will work in coordination with sales and service at their branch.

Responsibilities and Duties

• Service, upgrade, and perform preventive maintenance on company equipment
• Travel by vehicle on a daily basis to client sites
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Provide extended hours coverage periods and on‑call duty where applicable
• Safeguard and maintain a balanced vehicle stock parts inventory
• Upkeep and cleanliness of company issued vehicle including scheduled service intervals
• Safeguarding of any company issued assets including tablet computer and mobile phone
• All other duties as required

Job Requirements

• 1 to 3+ years of working in a technical service position or similar background
• Impeccable integrity
• Must be able to gain access to highly secured environments
• Occupational licenses may be necessary depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive attitude
• Strong attention to detail and ability to proof own work
• Proficient in iOS, MS Office applications, and Windows OS
• Personable, approachable, and able to work easily with others at all levels
• Excellent customer‑first communication skills
• Extroverted and positive personality even in the most dire situations
• Strong tendency to read and respond to body language and verbal cues
• Tenacious and creative, determined to continue with even the most difficult assignments
• Exceptionally well organized and able to prioritize work
• Ability to set and track goals for oneself
• Ability to multi‑task and work on more than one project at a time
• Ability to initiate and follow through on assignments without coaching and work as a proactive team player
• Able to commit to and meet project deadlines

Qualifications and Required Skills

• Required to travel, drive, and be on the road servicing equipment at clients 90% of the time with about 10% overnight travel when needed.
• Some long drive times may be encountered depending on geographical territory covered.
• Available for periodic travel to Corporate Office for training classes.
• Able to lift, push or carry a minimum of 50 pounds such as large money‑counting machines and parts in and out of client sites.
• The job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time.
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments.
• Ability to stand for long periods up to 75% of the time while servicing some equipment.

Key Attributes for Success

• High energy level, comfortable performing multifaceted projects in conjunction with day‑to‑day activities.
• Excellent influencing skills, analytical and problem‑solving skills, and ability to multi‑task in a fast‑paced environment.
• Ability to establish credibility and be decisive, recognizing and supporting the organization's preferences and priorities.
• Results‑driven and people‑oriented with sound judgment—ability to balance other business considerations.
• Team player – able to work in a matrix organization.
• Excellent communication skills verbally and in writing.

We offer

• Competitive salaries: 45 K‑55 K base.
• Paid time off.
• Sick time off.
• Medical, dental, and vision insurance.
• Flexible spending accounts.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.