Service Technician

Siddons-Martin Emergency Group; Corpus Christi (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical PPO/DHHP options

HSA match

Dental

Vision

Short-Term Disability

Telehealth

Voluntary Life Insurance

Voluntary Critical Illness

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays and PTO

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Basic Life & AD&D

Long-Term Disability

Employee Assistance Program

Verizon Wireless Discount

Job summary

Siddons-Martin Emergency Group is seeking a Service Technician to diagnose, service, and repair construction and rental equipment. You will ensure high levels of service and safety while supporting the company’s mission.

You will travel to designated sites, maintain tool integrity, and collaborate with Shop Foreman and management to meet productivity and customer satisfaction goals. A Kohler certification and clean driving record are preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in service and repair related industry.
• Clean driving record with a Class C license.
• Knowledge of repair principles in Construction and Rental industry.

Responsibilities

• Perform proper and accurate vehicle diagnosis, services and repairs.
• Provide accurate labor time estimates to Shop Foreman and Assistant Manager(s).
• Maintain clean and safe work areas and tool storage for personal and company tools.
• Follow company processes and procedures per SMEG operations manual.
• Attend morning meetings to plan the day.

Skills

Travel to sites

Customer service

Communication skills

Organizational skills

MS Outlook/Word/Excel

Education

High School Diploma or GED

Kohler certification

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company

HSA match, Dental, Vision, Short-Term

Disability, Accident and Hospital Indemnity

Insurance, Telehealth, Voluntary Life

Insurance, Voluntary Critical Illness

• 401K with Employer Match

• Employee Stock Ownership Program

• Paid Holidays and Paid Time Off

• 4 Weeks Paid Parental Leave

• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness

• Insurance, Long-Term Disability

• Employee Assistance Program

• Verizon Wireless Company Discount (eligibility requirements)

Summary

The Service Technician is responsible for the service and repairing all construction and rental equipment, troubleshooting, analysis of failures, and keeping equipment in a high level of service and safety.

Duties and Responsibilities

Unless otherwise specified, the Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
• Maintain neat and professional personal appearance at all times
• Perform proper and accurate vehicle diagnosis, services and repairs
• Perform quality repairs and services in a timely manner
• Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
• Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
• Participate in quality check process with Shop Foreman and Assistant Manager(s)
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Responsible for responsive/timely travel to designated sites and locations as directed/scheduled

Qualifications

• The Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within construction and rental related industry
• Must work towards obtaining Kohler certification and others as assigned
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software

Revenue and Profits

The Service Technician clearly understands that as a condition of his/her employment it is his/her responsibility to utilize and adhere to all company processes and procedures as well as utilize all best efforts in generating revenue for the company. In all cases the Service Technician should immediately inform the Shop Foreman of any inabilities to perform in the area of revenue generation, and to additionally provide the reasoning for such inability. The Service Technician recognizes that in good part, his/her performance will be evaluated by his/her ability to reach and maintain expected productivity goals and customer service goals set forth by the business owner/operator.

Training Programs and Regular Business Meetings

With appropriate notification, the Service Technician agrees to attend and participate in all career specific seminars, training courses, industry related certification programs and internal company training and or meetings recommended or scheduled by the business owner/operator.

General Conduct

It is the responsibility of the Service Technician to at all times conduct him/herself in a professional manner. This includes the agreement not to use any foul or objectionable language towards any customer, vendor, co-worker or employee. To refrain from any negative comments about any customer, vendor, competitor or employee. As a Service Technician you are expected to maintain composure with all customers, vendors and employee’s at all times and to carry out all defined duties in a professional manner.

Education and/or Experience

• High School Diploma or GED
• 2 Plus years experience in a service and repair related industry and/or technical school certificate.
• Clean driving record with a Class C driver license
• Knowledge of repair principles and procedures in all areas of the Construction and Rental industry

Certificates, Licences, Registrations

• Kohler certification

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.