Service Technician

ICEE; Independence (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Cell phone

Tablet

Tuition reimbursement

Paid holidays

Sick time

Paid vacation

Birthday holiday

Medical insurance

Dental insurance

Vision insurance

Employee stock purchase program

Life insurance

401(k) plan

Job summary

ICEE is seeking a Service Technician to service ICEE and restaurant equipment, including frozen and non-carbonated dispensers, fountain beverages, ice makers, and juice dispensers. The role includes a company vehicle, uniforms, tools, a cell phone, a tablet, and a gas card.

You will respond to service calls, perform preventive maintenance, diagnose issues, and manage inventory. Qualifications include high school diploma or equivalent, hands-on mechanical background, and willingness to drive up

Qualifications

• Trained and certified in preventive maintenance and installations.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid REAL ID Driver’s License.

Responsibilities

• Receives dispatched service calls with prompt ETA.
• Performs preventive maintenance and diagnoses service problems.
• Maintains inventory of parts, tools, and company vehicle.
• Documents work performed and closes out activities.
• Communicates clearly with customers and co-workers.
• Performs general warehouse duties (cleaning, organizing, shipping/receiving).
• Performs other duties as assigned by supervisor.

Skills

Preventive maintenance

Installation

Mechanical aptitude

Time management

Communication skills

Education

High School diploma or equivalent

Technical or vocational schooling

Job description

POSITION SUMMARY:

Under the supervision of theoperations leadership,ServiceTechnicians will be held to a high standard of service.ICEE has a commitment to success: toour customers, partners, andteam members.ServiceTechnicians are required to service all ICEE and restaurant equipmentincludingFrozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc.ServiceTechnicians will work with minimal supervisionand are required to attend weekly meetings held in their Service Center.Team membersin this role are provided with a vehicle,uniforms, tools, cell phone, tablet,and gascard.

ESSENTIAL FUNCTIONS:

• Trained and certified in preventive maintenanceand installations.

• Training and service competency meeting Grade Level 1 standards

• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).

• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.

• Maintains inventory and maintenanceonequipmentsuchas:parts, tools, and the company vehicle.

• Reviews service orders and service performed withthe respectivesupervisor.Keeps his/her supervisorinformed of customer concerns, needs, and up-selling opportunities.

• Documentsall work performed andclosesout all activities upon completion.

• Clearlycommunicates withboth customers and co-workers.

• Performs assignedgeneral warehouse duties including but not limited to cleaning, organizing, rotatingproduct, shipping and receiving of equipment, parts,and product.

• Perform other duties as assigned by the Supervisor.

COMPETENCIES:

To perform this job successfully, theService Technicianmust be self-motivated andhave the ability tostay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations,and service.

• Strong mechanical aptitude.

• Excellent organization and time management skills.

• Must be a self-starter and be able to accomplish tasks in a timely manner.

• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.

• Strong mechanical background.

• Graduate of Technical or Vocational school, preferred.

• Must possess and maintain a validREAL IDDriver’sLicense.

• Willing and able to drive more than 40% of the time.

• Must haveand wearsteel-toed shoes.

Pay from: $22/hour - Pay is commensurate with experience, education, skills, training, and certifications.

ICEE Academy- The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training.You are responsible to have a valid Real-ID for travel purposes.Details of this requirement will be discussed during the hiring process.

ICEE offers its Employees:

• Company Vehicle and Gas Card
• Cell phone and tablet
• Technical School Tuition Reimbursement Plan
• Paid holidays, sick time, paid vacation
• Competitive salary based on experience and qualifications
• Birthday Holiday!
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

US Hourly Pay Range

$22—$22 USD

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran’s status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.