Service Technician

Tank It Easy; Chicago (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Tank It Easy in Chicago, IL, is seeking a Service Technician for a hybrid role combining on-site field work with remote documentation and scheduling. You will perform routine aquarium maintenance, inspect systems, and install or repair pumps, filters, and lighting for freshwater and saltwater setups.

The role involves visiting homes and commercial locations, explaining service work, offering care recommendations, and ensuring high customer satisfaction while supporting showroom operations.

Qualifications

• Experience with aquarium or similar mechanical systems.
• Strong troubleshooting to diagnose water quality and equipment issues.
• Field service experience; ability to work independently at client sites and manage schedules.
• Excellent customer service; communicate clearly and educate clients.

Responsibilities

• Perform routine aquarium maintenance and equipment cleaning.
• Conduct water testing and system inspections for freshwater and saltwater setups.
• Install and repair pumps, filters, lighting and other components.
• Troubleshoot issues affecting water quality or livestock health in client sites.
• Provide field service at homes, businesses, restaurants, and commercial locations.
• Assist in the retail showroom and coordinate with operations on service routes.

Skills

Maintenance & Repair

Troubleshooting

Field Service

Customer Service

General Maintenance

Aquarium Care

Equipment Handling

Safety Protocols

Documentation

Travel

Job description

Company Description Tank It Easy is a Chicago-based aquarium company specializing in custom freshwater and saltwater aquarium design, installation, and maintenance for residential and commercial clients. With over 14 years of industry experience, the team delivers professional solutions that range from small home aquariums to large custom systems for businesses and public spaces. The company also operates a retail showroom offering coral aquaculture, livestock, dry goods, and aquarium supplies to support the broader reefing community. Tank It Easy’s mission is to blend creativity, professionalism, and high-quality aquatic care to create visually striking, healthy aquarium environments. The company is focused on exceptional customer service and long-term client relationships.

Role Description The Service Technician role is a full-time, hybrid position based in Chicago, IL, with a mix of on-site field work and some work-from-home tasks such as documentation and scheduling. Day-to-day responsibilities include performing routine aquarium maintenance, equipment cleaning, water testing, and system inspections for freshwater and saltwater setups. The technician will install and repair pumps, filters, lighting, and other aquarium components, troubleshoot issues affecting water quality or livestock health, and provide field service at homes, businesses, restaurants, and commercial locations. The role includes interacting with clients, explaining service work, offering care recommendations, and ensuring a high standard of customer satisfaction. Additional responsibilities may include assisting in the retail showroom, coordinating with the operations team on service routes, and maintaining accurate service records.

Qualifications

• Candidates should possess strong Maintenance & Repair skills, including experience with aquarium or similar mechanical systems.
• Candidates should possess effective Troubleshooting skills to diagnose water quality, equipment, and livestock issues.
• Candidates should possess Field Service experience, including working independently at client sites and managing service schedules.
• Candidates should possess solid Customer Service skills to communicate clearly, build rapport, and provide client education.
• Candidates should possess general Maintenance skills, such as routine inspections, cleaning, and basic tools usage.
• Knowledge of freshwater and saltwater aquarium care, including filtration, chemistry, and livestock handling, is highly beneficial.
• Ability to lift and move equipment, work safely with water and electrical components, and follow safety protocols.
• Strong organizational skills, attention to detail, and reliability in documenting services and following procedures.
• Valid driver’s license and comfort traveling within the Chicago area for field service visits.
• Previous experience in aquatics, pet care, facilities maintenance, or a related technical field is a plus.
• Candidates sould send us a photo or two of there current tank setup and brief history/description.