Service Technician

ZT Automotive Group; Charlotte, Northern (NC, KY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

ZT Automotive Group in Charlotte, NC, seeks a skilled Technician for McLaren Charlotte to maintain and repair premium vehicles. The role emphasizes accurate diagnostics, quality workmanship, and proactive customer communication.

You will diagnose complex issues, perform routine maintenance, document work, and collaborate with service advisors and parts staff to ensure exceptional customer service and timely repairs.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service.
• Attention to detail and quality workmanship.
• Valid driver's license with clean record.
• Previous automotive service experience required.

Responsibilities

• Perform routine maintenance such as oil changes, tire rotations, and brake inspections.
• Diagnose and repair engine, electrical, and transmission issues.
• Explain issues and required repairs to customers via service advisors.
• Complete repair orders with parts used and time spent.
• Collaborate with technicians, advisors, and parts staff to ensure quality and timeliness.
• Follow safety policies and dispose of hazardous materials properly.

Skills

Communication skills

Customer service

Attention to detail

Valid driver's license

Automotive service experience

Education

High school diploma or equivalent

Job description

Description

Join ZT Automotive: Drive Your Career Forward!

Are you dependable, motivated, and ready to rev up your career? McLaren Charlotte is searching for a skilled Technician to join our team. As a trusted automotive dealership and service center specializing in McLaren and Rolls-Royce vehicles, we're dedicated to providing top-notch automotive solutions and unparalleled customer service. With a reputation for excellence, integrity, and continuous improvement, we've solidified our position as an industry leader. At ZT Automotive, we're not just selling or servicing vehicles – we're propelling careers forward. Since our inception in 2015, we've expanded our footprint across Texas, Florida, Georgia, North Carolina, and Alabama, representing premier brands like Toyota, Honda, BMW, CDJR, Chevrolet, and Mazda, and setting the standard for automotive excellence. Recognized among the top 150 auto groups nationwide in 2023, our journey is all about growth and opportunity. Join our dynamic team and experience a workplace where your potential can truly soar.

Key Responsibilities:

Vehicle Maintenance and Repair:

• Perform routine maintenance services such as oil changes, tire rotations, brake inspections, and fluid checks.
• Diagnose and repair vehicle issues, including engine, transmission, electrical, and other complex mechanical problems.
• Conduct thorough vehicle inspections to identify potential problems and recommend appropriate repairs.

Diagnostic Work:

• Use advanced diagnostic tools and equipment to accurately identify vehicle issues.
• Interpret diagnostic trouble codes and follow manufacturer guidelines for repairs.
• Stay up-to-date with the latest diagnostic techniques and tools.

Customer Service:

• Communicate with service advisors and customers to provide detailed explanations of vehicle issues and required repairs.
• Offer recommendations for additional services based on vehicle condition and manufacturer guidelines.
• Ensure customer vehicles are repaired correctly and in a timely manner to meet customer satisfaction.

Documentation and Reporting:

• Accurately complete repair orders, detailing work performed, parts used, and time spent on each repair.
• Maintain accurate records of services and repairs performed.
• Report any additional vehicle issues or concerns to service advisors and management.

Team Collaboration:

• Work closely with other service technicians, service advisors, and parts department to ensure a smooth and efficient service process.
• Participate in team meetings and training sessions to stay current with industry developments and dealership policies.
• Assist and mentor junior technicians as needed.

Compliance and Safety:

• Follow all dealership and manufacturer policies, procedures, and safety guidelines.
• Ensure a clean and safe work environment by adhering to shop policies and regulations.
• Properly dispose of hazardous materials and maintain compliance with environmental regulations.

Requirements:

Qualifications:

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Attention to detail and a commitment to quality workmanship.
• Valid driver’s license with a clean driving record.
• Previous automotive service experience required.