Service Technician

ML Property Group LLC; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

ML Property Group seeks a Service Technician to aid the Service Manager in maintaining a safe, comfortable living environment across communities. You will diagnose and repair carpentry, electrical, and plumbing issues daily, with a flexible schedule including on-call shifts, weekends, evenings, and holidays.

Qualifications include 3–5 years in apartment maintenance, English fluency, and a HS diploma (college degree preferred).

Qualifications

• High school diploma required; college degree preferred.
• Three to five years of apartment maintenance experience.
• English reading/writing/speaking fluency required.

Responsibilities

• Performs maintenance tasks across carpentry, electrical and plumbing.
• Responds to resident service requests and emergencies within 24 hours.
• Assists in make-readies and property inspections.
• Maintains a clean, safe work area and adheres to safety policies.
• On-call, weekends/evenings/holidays availability as needed.

Skills

Carpentry

Electrical

Plumbing

General maintenance

English fluency

Education

High school diploma

College degree preferred

Tools

Work order system

HVAC equipment

Job description

POSITION SUMMARY

The Service Technician assists the Service Manager in maintaining the physical integrity and safety of the community. This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and employees. The position requires use of good judgment, as many of the assigned tasks are completed with little direct supervision. The Service Technician applies his/her knowledge of, but not limited to, carpentry, electrical, and plumbing to diagnose and make repairs on a daily basis. The position requires a flexible work schedule, including an on-call schedule, availability to work weekends, evening, and holidays.

UNIVERSAL COMPETENCIES

SERVICE

Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.

Customer andQuality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.

Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides safe atmosphere for customers and business partners.

INTEGRITY

Professionalism : Demonstrates ethical behavior and honesty at all times.

Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.

Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don't know.

TEAMWORK

Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.

Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

RESPECT

Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.

Communication: Effectively communicates thoughts and concepts in a courteous manner to the position's direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.

Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

FINANCIAL RESPONSIBILITY

Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.

Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.

Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

FUN

Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.

Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

JOB SPECIFIC COMPETENCIES

• Performs various community maintenance functions including but not limited to:
• Light bulb changes

Filter changes

• Lock repairs/changes
• Install/repair window coverings
• HVAC repairs Caulking
• Painting
• Pool maintenance
• Vinyl repair & installation
• Electrical and plumbing
• Tile, carpet, flooring
• Roofing, gutters, fasteners
• Ceiling leaks
• Inspects and coordinates all make-ready repairs and services.
• Must be aware of the condition of apartments and the overall property and immediately initiate action to correct unsafe conditions.
• Ensures that storage areas remain locked when not in use.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
• Assists in keeping grounds neat and free of litter.
• Performs on-call emergency service as requested. All emergency after hours calls must be responded to immediately, and the service person on call must have the ability to arrive at the property no more than an hour after a call comes in.
• Completes all service requests within 24 hours, unless the request requires extraordinary parts or labor.
• Must have the ability to select appropriate materials for the property as needed.
• Performs inspection of exterior lighting of the property on a schedule determined by the Community Manager.
• Responsible for maintaining a clean and organized work environment in the maintenance shop.
• Responds to resident service requests and concerns in a timely, professional manner.
• Reads and/or listens to resident requests/complaints in a calm, respectful, and open manner.
• Maintains a complete clean and neat uniform, name tag must be worn when working on any MLPG Property including nights and weekends, if applicable.
• Distributes notices and communications to residents as needed.
• Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints about maintenance services and exhibits a sense of urgency with assigned work orders.
• Attend and assist in resident activities and functions after hours as needed.
• Records activities in maintenance log.
• Responsible for maintaining other logs (pool, HVAC, preventative maintenance, etc.)
• Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by Community Manager.
• Assists the Community Manager and Assistant Community Manager with other tasks as requested.
• Comply with and enforce all MLPG policies.
• Embraces and executes the vision, mission, and beliefs of the Company.
• Supports/Enforces the safety program.
• Is punctual and present at work when scheduled.
• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

POSITION QUALIFICATIONS

Education

High school degree required, college degree preferred.

Experience

Three to five years of apartment maintenance experience (or equivalent).

SKILLS & ABILITIES

Language

English - must be able to read,write and speak fluently

Computer Skills

Basic computer skills required. Experience with a work order maintenance system, basic typing skills and knowledge of computers. Use of the company's payroll system is required to submit time off requests and clock in and out.

Certificates & Licenses

Valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. HVAC certification. CPO certification. EPA certifications Type I and Il or Universal for refrigerant recycling. Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.

Other Requirements

Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair. Must be familiar with Federal, State and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles. The Service Technician will work both inside and outside (in all types of weather) of apartment buildings, and in all areas of the property, including amenities. Use of ladders in excess of nine feet. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.

PHYSICAL DEMANDS

Activity/Frequency

Stand - C

Walk - C

Sit - O

Handling Reaching Outward - F

Reach Above Shoulder - F

Climb - F

Crawl - F

Squat/Kneel - F

Bend - F

Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to hear, listen and speak.

Weight

Lift/Carry Frequency

10 lbs or less - C

11-20 lbs - F

21-50 lbs - F

51-100 lbs - F

Over 100 lbs - O

Push/Pull Frequency

10 lbs or less - C

11-20 lbs - F

21-50 lbs - F

51-100 lbs - F

Over 100 lbs - O

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

ML Property Group is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. ML Property Group is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.