Service Technician

CONFLUX SYSTEMS; Austin (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

CONFLUX SYSTEMS is seeking a Sr. Non IT Recruiter/Talent Acquisition Lead for a hybrid role in Austin, TX. This position entails managing technical customer service roles with a focus on effective communication, customer relationships, and data analytics. Candidates should have a high school diploma, with relevant experience and skills in customer service and technical environments, able to adapt to changing conditions.

Qualifications

• 3 years of technical customer service experience required.
• Ability to speak and write clearly and accurately.
• Experience with Linux or other command line interfaces preferred.

Responsibilities

• Deal effectively with customers in various situations, ensuring a focus on their needs.
• Establish courses of action to ensure work is completed efficiently.
• Adapt effectively to changes in tasks or work environment.

Skills

Communication skills (both verbal and written)

Customer service principles and practices

Data Analytics and Metrics reporting

Multi-tasking capabilities

Exemplary Attendance and Punctuality

Technically inclined

Education

High School Diploma

Bachelor's degree or 2 years technical support experience

Tools

MS Office Suite

Job description

2 days ago Be among the first 25 applicants

This range is provided by CONFLUX SYSTEMS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.00/hr - $28.00/hr

Direct message the job poster from CONFLUX SYSTEMS

Sr.Non IT Recruiter /Talent Acquisition Lead @ CONFLUX SYSTEMS | M.TECH IN VLSI SYSTEM DESIGN

Location: Austin, TX/Hybrid

Pay rate: $28/hr.W2

Duration: 6 + Months with possible Extension (Temp to Permanent)

Required Knowledge/Skills, Education, and Experience:

• High School Diploma and 3 years of technical customer service.
• Ability to speak and write clearly and accurately
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Proficiency with MS Office Suite
• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Preferred Knowledge/Skills, Education, and Experience:

• Experience with Linux or other command line interfaces.
• Bachelors degree or 2 years technical support experience.

Mandatory skill sets:

• Communications skills (both verbal and written)
• Previous EMS or HVAC controls experience
• Data Analytics and Metrics reporting (Excel skills)
• Technically inclined and detail oriented
• Top 3 skills you are looking for
• Candidates will work out of one location.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting

• Industries

  Business Consulting and Services

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