Service Technician

ICEE; Arkansas; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Company Vehicle

Gas Card

Cell phone

Tablet

Tuition Reimbursement

Paid holidays

Sick time

Paid vacation

Birthday Holiday

Medical, Dental, Vision Insurance

Employee Stock Purchase Program

Life Insurance

401(k) Plan

Job summary

ICEE is seeking a Service Technician to service and repair frozen beverage equipment across locations, including carbonated and non-carbonated dispensers and related machinery. The role requires driving to customer sites, performing preventive maintenance, diagnosing issues, and ensuring equipment reliability.

The position emphasizes safety with steel-toed footwear, valid Real-ID driver’s license, and willingness to travel.

Qualifications

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid REAL ID Driver's License.
• Willing and able to drive more than 40% of the time.
• Must wear steel-toed shoes.

Responsibilities

• Trained and certified in preventive maintenance and installations.
• Receives dispatched service calls as assigned and ensures a prompt response based on ETA.
• Performs preventive maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed.
• Maintains inventory and maintenance equipment such as parts, tools, and the company vehicle.
• Reviews service orders and service performed with the supervisor; keeps supervisor informed of customer concerns and up-selling opportunities.
• Documents all work performed and closes out all activities upon completion.
• Clearly communicates with customers and co-workers.
• Performs general warehouse duties including cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.

Skills

Mechanical aptitude

Time management

Communication skills

Self-motivated

Customer relations

Education

High School Diploma

Technical/Vocational training

Job description

The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin' Dots along with other key brands like LUIGI'S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to Fun Served Here.

POSITION SUMMARY:

Under the supervision of theoperations leadership,ServiceTechnicians will be held to a high standard of service.ICEE has a commitment to success: toour customers, partners, andteam members.ServiceTechnicians are required to service all ICEE and restaurant equipmentincludingFrozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc.ServiceTechnicians will work with minimal supervisionand are required to attend weekly meetings held in their Service Center.Team membersin this role are provided with a vehicle,uniforms, tools, cell phone, tablet,and gascard.

ESSENTIAL FUNCTIONS:

• Trained and certified in preventive maintenanceand installations.
• Training and service competency meeting Grade Level 1 standards
• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
• Maintains inventory and maintenanceonequipmentsuchas:parts, tools, and the company vehicle.
• Reviews service orders and service performed withthe respectivesupervisor.Keeps his/her supervisorinformed of customer concerns, needs, and up-selling opportunities.
• Documentsall work performed andclosesout all activities upon completion.
• Clearlycommunicates withboth customers and co-workers.
• Performs assignedgeneral warehouse duties including but not limited to cleaning, organizing, rotatingproduct, shipping and receiving of equipment, parts,and product.
• Performs other duties as assigned by Supervisor.

COMPETENCIES:

To perform this job successfully, theService Technicianmust be self-motivated andhave the ability tostay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations,and service.
• Strong mechanical aptitude.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a validREAL IDDriver'sLicense.
• Willing and able to drive more than 40% of the time.
• Must haveand wearsteel-toed shoes.

ICEE Academy- The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training.You are responsible to have a valid Real-ID for travel purposes.Details of this requirement will be discussed during the hiring process.

ICEE offers their Technicians

• Company Vehicle and Gas Card
• Cell phone and Tablet
• Technical School Tuition Reimbursement Plan
• Paid holidays, Sick time and Paid vacation
• Birthday Holiday (must be used within the Employee Birthday Month)
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement:

J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran’s status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.