Service Technician

FSEC; Arizona; On-site; USD 34,000 - 55,000; Full time

Job summary

FSEC in Arizona is seeking an experienced Service Technician to program, troubleshoot, install and service life safety devices including fire alarm, access control, CCTV and intercom systems. You will work with our team to ensure systems are operational and compliant.

The role requires hands-on hardware and networking skills, the ability to read blueprints and schematics, and a commitment to safety and quality.

Qualifications

• NICET or comparable certifications preferred.
• 5+ years in the life safety industry.
• Experience with Fire/Life Safety system brands.
• Ability to read blueprints and schematics.
• Advanced computer and network skills.

Responsibilities

• Programming and troubleshooting Fire Alarm, Intercom, Security, Access Control, CCTV systems.
• Communicate with customers clearly and professionally.
• Maintain documentation and service paperwork for billing.
• Ensure life safety systems are fully operational before leaving site.
• Configuring and maintaining network connectivity for life safety devices.

Skills

Network skills

Blueprint reading

Troubleshooting life safety

Multibrand devices

Education

NICET or equivalent

Tools

TCP/IP networking

Job description

Job Description

Build Your Future with a 45-Year Industry Veteran. At FSEC, we’ve spent nearly half a century perfecting integrated life safety systems for commercial and institutional clients statewide. We know that our reputation for quality installations starts with our people. That’s why we foster a culture of dedication and service excellence. If you’re looking for a stable, team-oriented environment where your expertise is valued every single day, your next chapter starts here.

Come join our team!

Job Summary:

We are seeking an experienced Service Technician with the ability to Program, Troubleshoot, Install and Service various types of Life Safety Solution Devices to join our team! These systems include Access Control, Security Systems, Fire Alarm Systems and Video Surveillance.

Responsibilities/Duties:

• Clear and professional handling of customer interactions.
• Ability to communicate technical issues verbally and in electronic form.
• Works with the Service department effectively in order to solve customer requests.
• Prompt return of Service paperwork for billing and follow up purposes.
• Programming of Multiple system brands and types: Fire Alarm, Intercom, Security, Access Control, CCTV.
• Troubleshooting wire faults, fiber networks, and device problems on existing facilities.
• Programming and Troubleshooting IP and POTS monitoring equipment.
• Provides technical assistance to T&I/Service technicians.
• Head-End, Programming, and Testing on sub-contracted jobs.
• Responsible for job-site cleanliness.
• Ensure life safety systems are fully operational prior to leaving sites.
• Works in compliance with the company’s safety policies at all times.
• All documentation, field updates and communication must be punctual & complete.
• All work is performed to National Codes & standards and quality testing techniques are practiced.
• Take pride in your work, be a team player, ask questions and help others grow!
• Performs other related duties as assigned.

Service Role:

1. Programming of Multiple system brands and types: Fire Alarm, Intercom, Security, Access Control, CCTV.
2. Troubleshooting wire faults, fiber networks, and device problems on existing facilities.
3. Programming and Troubleshooting IP and POTS monitoring equipment.
4. Technical assistance to T&I/Service technicians.
5. Head-End, Programming, and Testing on sub-contracted jobs.
6. Configure and maintain network connectivity for life safety devices using TCP/IP, switches, routers, and VLANs to ensure reliable communication between field devices, servers, and monitoring stations.

Site management:

• Site cleaned and returned to superior condition.
• Site and company equipment locked and secured.
• Life safety systems fully operational when leaving site.

Daily detailed work order notes completed, including indications for:

• Status of system or service call.
• Equipment used or needed.
• Accurate time accounts for all associated work performed.
• Any critical deficiencies or systems that are inoperable.

Accountability:

The Service Technician will be directly accountable to Service Management. Secondary accountability will be to Executive team members, and customers of the company.

MINIMUM QUALIFICATIONS:

Knowledge:

• NICET or Comparable systems Certifications is strongly preferred.
• Competency working on equipment from multiple Fire and life safety system manufacturers.
• 5+ years working in the industry.
• Proper hand and power tool operations and safety.
• Ability to read blue prints and schematics.
• Ability to troubleshoot complex life safety systems.
• Advanced computer and network skills.
• Confidence in working on all Head-End equipment.
• Understanding of NFPA 72, NFPA 70, IBC, IFC, IMC.

Skills/Abilities:

• Ability to solve practical problems and carry out responsibilities under little supervision.
• Ability to finish projects.
• Ability to organize workload for effective implementation.
• Ability to write simple correspondence and present information in one-on-one and small group sit