Service Technician

N C Machinery Co.; Anchorage (AK); On-site; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their team in Anchorage, Alaska. In this pivotal role, you will be the first line of support for technical services, responsible for the installation, calibration, and troubleshooting of advanced 2D/3D technology products. Your expertise will ensure that customers receive exceptional service and solutions tailored to their needs. This position offers a dynamic work environment where you can leverage your skills in machinery operation and customer service while enjoying a comprehensive benefits package. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Insurance

Paid Vacation, Holidays, and Sick Time

401k with Company Match and Profit Sharing

Company Paid Life, AD&D, and Long-Term Disability Insurance

Employee Assistance Program

Employee Referral Bonus

Excellent Recognition Program

Performance Based Wage Increases

Seniority Bonus

Employee Discounts

Qualifications

• High School Diploma or GED equivalent required.
• Experience in land surveying or construction with heavy machinery preferred.

Responsibilities

• Perform diagnostics, testing, repair, and calibration on equipment.
• Provide technical support and resolve customer issues promptly.

Skills

Customer Service Skills

Technical Troubleshooting

Machine Control Technology

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Service Technician is the first-call for support and technical services. This position will be based in Anchorage, Alaska.

Hourly Range: starts at $29.70 per hour (based on skills & experience)

The Technician is responsible for the installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.

Responsibilities:

• Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.
• Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate N C Machinery staff.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
• Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Requirements:

• High School Diploma or GED equivalent.
• Experience in land surveying or in the construction industry with heavy machinery operation preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.

We offer impressive Employee Benefits that include:

• Medical, Dental, Vision insurance
• Paid Vacation, Holidays and Sick Time
• 401k w/Company Match and Profit Sharing
• Company paid Life, AD&D and Long-Term Disability Insurance
• Employee Assistance Program
• Employee Referral Bonus
• Excellent Recognition Program
• Performance Based Wage Increases
• Seniority Bonus
• Employee Discounts
• Career Growth Opportunities

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.