Service Technician

Groundworks; Alabaster (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Employee ownership opportunities

Industry-leading training programs

Benefits package

Top Workplace culture

Job summary

Groundworks is seeking a Service Technician in Alabama to support post-installation activities, inspect preexisting foundation repair and water management solutions, and assist customers with additional solutions. You will travel to homes, build relationships, and promote product upgrades while upholding safety standards.

The role emphasizes on-time attendance, driving requirements, and customer-focused service, with competitive pay and benefits.

Qualifications

• 1+ years of proven sales experience preferred but not required.
• Construction/Home Improvement experience preferred.
• Strong customer relation skills.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers' home based on assigned appointments.
• Build long-term relationships and professionally represent the company.
• Recommend additional products and services to enhance or improve installations.
• Perform maintenance visits and diagnose issues.
• Adhere to safety regulations and procedures.
• Communicate job status and document details to the Service Manager.

Skills

Sales experience

Customer relations

Driver's license

Education

High school diploma or GED

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.Join us and lay the foundation for your success. Apply today!The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.Duties and ResponsibilitiesExecute appointments scheduled with customersTravel to customers' home based on assigned appointmentsBuild long-term relationships with customers and professionally represent the companyRecommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and proceduresPerform annual customer maintenance visits, examining work previously completedPerform reactive service appointments, diagnose, and fix any issuesInstall additional products purchased by the customer as necessaryAdhere to safety regulations and procedures when carrying out responsibilitiesExamine solutions installed by the company and determine potential warranty or non-warranty workCommunicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as requiredIt is an essential function of this job that the employee regularly and reliably reports to work on time each working day.Other duties as assignedQualifications1 or more years of proven sales experience preferred but not requiredConstruction/Home Improvement experience preferredProven customer relations experience preferredHigh school diploma or GED or equivalent experienceA valid, non-restrictive Driver's License is requiredWorking ConditionsThe employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.The employee must have excellent stamina.Seeing with the ability to read reports, data, statistics and information on computer screens are required.What We ProvideCompetitive PayEmployee Company Ownership OpportunitiesIndustry Leading Training ProgramsLeadership Development and Career Growth TracksComprehensive and Affordable Benefits PackageTop Workplace with Award Winning CultureThe anticipated salary range is the expected hiring range for this role in Alabama is $13.00 - $15.30. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.