Service Technical Warranty Specialist

Bosch Group; Bethlehem (Northampton County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in technology solutions is seeking a Service Technical Warranty Specialist in Bethlehem. The role involves managing warranty claims, ensuring compliance with policies, and providing technical support. Ideal candidates will have a strong background in warranty administration and excellent problem-solving skills.

Qualifications

• 3+ years' experience in warranty administration or related roles.
• Basic knowledge of hydraulic systems preferred.
• Ability to manage multiple tasks independently.

Responsibilities

• Review, analyze and process warranty claims.
• Ensure compliance with warranty policies.
• Communicate warranty findings to customers.

Skills

Problem-solving

Analytical skills

Attention to detail

Organizational abilities

Professionalism

Education

High school graduate or equivalent

Tools

Microsoft Office Suite

SAP ERP system

Job description

Job Summary:
The Service Technical Warranty Specialist is responsible for managing warranty returns, ensuring compliance with warranty policies, and providing technical support related to warranty issues. This role acts as a liaison between customers, service technicians, and quality to resolve warranty disputes, process claims accurately and uphold customer satisfaction. This position is onsite 5 days per week.

Responsibilities:

• Review, analyze and process warranty claims from customers
• Ensure warranty returns comply with warranty terms, conditions and company policies
• Coordinate warranty inspections with service technicians
• Communicate warranty findings, actions and report to the customer
• Maintain detailed records in SAP ERP system of warranty findings and communications
• Communicate with Quality and Production plants as needed for warranty claims
• Attend Quality meetings as needed
• Support audits of warranty claims
• Perform other essential and peripheral duties as may be necessary

Qualifications

• Minimum education: High school graduate or equivalent from an accredited school (ex. PA Dept of Education, FL Dept of Education, US Military).
• 3+ years’ experience in warranty administration, technical service support, or related roles
• Ability to demonstrate confidence and professionalism in upholding decisions when engaging with cross-functional teams.
• Basic knowledge of hydraulic systems and components is preferred
• Strong problem-solving and analytical skills
• High attention to detail with excellent organizational abilities
• Ability to manage and prioritize multiple tasks independently
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Experience with ERP systems required; SAP preferred

Additional Information

Equal Opportunity Employer, including disability / veterans

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.