Service Tech New Oklahoma City, OK

ICEE Co.; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

ICEE Co. seeks a Service Technician to maintain and repair beverage equipment including frozen and fountain systems. You will work with minimal supervision, attend weekly meetings at the Service Center, and operate a company vehicle with tools and gas card provided.

The role emphasizes strong mechanical skills, reliability in meeting ETA targets, and clear communication with customers and teammates. A valid driver’s license and steel-toed shoes are required.

Qualifications

• High school diploma or equivalent is required.
• Strong mechanical background and basic math skills are expected.
• Graduate of technical or vocational school is preferred.
• Must possess and maintain a valid Driver’s License.

Responsibilities

• Trained and certified in preventive maintenance and installations of beverage equipment.
• Receives dispatched service calls and responds promptly based on ETA.
• Performs preventative maintenance, troubleshoots service problems, and completes repairs.
• Maintains inventory and maintenance on equipment and the company vehicle.
• Documents all work performed and closes out all activities.

Skills

Preventive maintenance

Troubleshooting

Customer service

Communication

Driver's license

Education

High School Diploma or equivalent

Graduate of technical or vocational school (preferred)

Job description

POSITION SUMMARY

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

ESSENTIAL FUNCTIONS

• Trained and certified in preventive maintenance and installations of beverage equipment
• Training and service competency meeting Grade Level 1 standards
• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
• Maintains inventory and maintenance on equipment such as parts, tools, and the company vehicle.
• Reviews service orders and service performed with the respective supervisor. Keeps supervisor informed of customer concerns, needs, and up-selling opportunities.
• Documents all work performed and closes out all activities upon completion.
• Clearly communicates with both customers and co-workers.
• Perform assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.

COMPETENCIES

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Strong mechanical aptitude.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Driver’s License.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.

Disclaimer

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ICEE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.