Service Technician

The Icee Company; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

The Icee Company is seeking a Service Technician to maintain and repair beverage equipment across our network. You will service frozen and non-carbonated dispensers, ice makers, and related hardware, with a company vehicle, uniforms, tools, and gas card provided.

Ideal candidates have a high school diploma or technical training, a valid driver’s license, and a strong mechanical background. Expect a Field-based role with notable customer interaction and documentation responsibilities.

Qualifications

• Customer service and interpersonal skills.
• Strong mechanical aptitude and problem-solving ability.
• Ability to manage time and prioritize tasks effectively.
• Good written and verbal communication skills.

Responsibilities

• Respond to dispatched service calls promptly based on ETA.
• Perform preventive maintenance and repairs on beverage equipment.
• Check syrup levels, replace flavors, and clean machines.
• Maintain inventory of parts, tools, and company vehicle.
• Document work performed and close out service orders.
• Communicate clearly with customers and coworkers.
• Assist with warehouse duties including shipping/receiving.
• Perform other duties as assigned by Supervisor.

Skills

Customer service

Mechanical aptitude

Time management

Communication

Self-motivated

Education

High School Diploma or equivalent

Technical/vocational training preferred

Valid Driver's License

Job description

POSITION SUMMARY

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment includingFrozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend
weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

ESSENTIAL FUNCTIONS

• Trained and certified in preventive maintenance and installations of beverage equipment
  
• Training and service competency meeting Grade Level 1 standards
  
• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
  
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
  
• Maintains inventory and maintenance on equipment such as parts, tools, and the company vehicle.
  
• Reviews service orders and service performed with the respective supervisor. Keeps supervisor informed of customer concerns, needs, and up-selling opportunities.
  
• Documents all work performed and closes out all activities upon completion.
  
• Clearly communicates with both customers and co-workers.
  
• Performs assigned general warehouse duties including but not limited to cleaning, organizing,
  rotating product, shipping and receiving of equipment, parts, and product.
  
• Performs other duties as assigned by Supervisor.

COMPETENCIES

To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Strong mechanical aptitude.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Driver’s License.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

Only U.S. citizens or individuals authorized to work in the United States are eligible for employment. If hired, can you provide documentation verifying your identity and legal authorization to work in the U.S. without the need for employer sponsorship? * Select...