Service Tech I

Service Experts Heating & Air Conditioning; Knoxville (TN); On-site; USD 90,000 - 104,000; Full time

Job summary

Join a leading HVAC service provider as a Service Technician I, where you will play a crucial role in delivering exceptional service to residential and light commercial clients. This position offers the opportunity to work with a talented team, receive comprehensive training, and enjoy generous benefits including top pay and career advancement opportunities. The ideal candidate will have a strong background in HVAC systems, excellent communication skills, and a commitment to customer satisfaction. If you're ready to take your career to the next level, this is the perfect opportunity for you.

Benefits

Top pay for top performers

Generous PTO

Company-sponsored Medical, Dental, and Vision Insurance

Company-provided smartphone and tablet

401(k) Retirement Plan with company matching

Company-paid Life Insurance

Internal Training Academy

Flexible work hours

Qualifications

• 2-5 years of HVAC experience and technical training required.
• Valid EPA licensing and certifications necessary.

Responsibilities

• Perform service and maintenance calls on HVAC systems.
• Diagnose customer issues and ensure satisfaction.
• Inspect and troubleshoot HVAC systems efficiently.

Skills

HVAC Systems Servicing

Troubleshooting Electrical Issues

Reading Wiring Diagrams

Excellent Communication Skills

Organizational Skills

Education

High School Diploma or GED

Technical Training in HVAC

Tools

PPE

Diagnostic Tools for HVAC

Job description

Join to apply for the Service Tech I role at Service Experts Heating & Air Conditioning

3 weeks ago Be among the first 25 applicants

Join to apply for the Service Tech I role at Service Experts Heating & Air Conditioning

Position Title: Service Technician I

Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Category: Technician

Center Name: R & M

Location: Knoxville, TN

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support, and opportunities for professional growth. Join us and become an EXPERT!

Service Experts Company Perks And Benefits For YOU

• Top pay for top performers, including incentive and bonus opportunities (depending on the position)
• Our top technicians earn over $90,000
• Generous PTO, including 20 paid days off within your first year, and 25 after 2 years
• No layoffs during slow seasons due to extensive customer base
• Opportunities for career growth across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance
• Company-provided smartphone, tablet, uniform plan, and tool replacement
• Internal Training Academy for skill enhancement
• 401(k) Retirement Plan with company matching
• Company-paid Life Insurance and disability options
• Additional benefits like legal advice, pet insurance, and health advocacy

Join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment. Communicates with customers to ensure satisfaction, promotes products, and works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Perform residential and/or light commercial service and maintenance calls
• Diagnose and resolve customer issues professionally and efficiently
• Inspect and troubleshoot HVAC systems, perform diagnostics, and identify potential problems
• Complete routine maintenance and equipment cleaning
• Handle parts and equipment logistics for service jobs
• Record all service information accurately and complete forms timely
• Maintain communication with dispatch regarding job status
• Deliver excellent customer service and promote company products/services
• Ensure proper use and maintenance of company property and tools
• Represent the company professionally and ethically
• Follow procedures for vehicle and warranty part management
• Perform other duties as assigned and maintain reliable attendance

Health & Safety Roles And Responsibilities

• Report unsafe acts, conditions, hazards, and incidents immediately
• Use PPE and follow safety protocols
• Participate in safety initiatives and committees
• Ensure compliance with legislation and company policies

Desired Skills And Qualifications

• High school diploma or GED, with 2-5 years HVAC experience and technical training
• Valid licensing and certifications, including EPA
• Proficiency in servicing HVAC systems, reading wiring diagrams, troubleshooting electrical and refrigerant issues
• Excellent communication and organizational skills
• Valid driver’s license with acceptable record
• Flexibility to work on-call and irregular hours
• Physical ability to lift up to 75 lbs, climb ladders, and work in various environments

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: HVAC Service
• Industries: Consumer Services