Service Tech Assistant

Leslie's; Wilmington (DE); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

401K with company match

Team member discounts

Paid training

Career advancement opportunities

Rewards for top performers

Job summary

Leslie’s is seeking a Service Technician Assistant to support seasonal pool services, including spring openings and winter closings. You’ll assist with installing and removing safety and winter covers, and properly store covers at customer properties while working closely with the assigned Service Technician for daily guidance.

Join Leslie’s to help ensure safe, efficient service and exceptional customer care.

Qualifications

• Listen carefully to customer needs to ensure high-quality service.
• Demonstrate strong time management and organization.
• Show basic math skills relevant to field duties.
• Communicate clearly with customers and teammates.
• Work well as part of a service team.

Responsibilities

• Assist with installation and removal of safety covers during winter and spring service visits.
• Support technicians during pool winterization and spring opening services.
• Provide assistance during the installation of pool equipment when needed.
• Assist with installation of replacement vinyl liners.
• Clean, fold, and store pool covers at customer locations.
• Maintain high levels of customer service through professional interactions.
• Follow all safety guidelines, driving standards, and workplace policies.
• Maintain a clean, professional appearance while in the field.

Skills

Active listening

Time management

Math skills

Verbal and written communication

Team collaboration

Job description

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview:

As a Service Technician Assistant, you will support the Service Technician with seasonal pool services, including spring pool openings and winter closings. This role assists with the installation and removal of safety and winter covers, as well as cleaning, folding, and properly storing covers at customer properties. You will work closely with and report directly to the Service Technician assigned to you each day, helping ensure services are completed safely, efficiently, and with excellent customer care.

Pay Rate: $15.00 /Hourly

• Assist the Service Technician with installation and removal of safety covers during winter and spring service visits
• Support technicians during pool winterization and spring opening services
• Provide assistance during the installation of pool equipment when needed
• Assist with installation of replacement vinyl liners
• Clean, fold, and store pool covers at customer locations
• Maintain the highest level of customer service through professional and courteous interactions
• Follow all company safety guidelines, driving standards, and workplace policies
• Maintain a clean, professional appearance while representing Leslie’s in the field

• Ability to listen carefully and understand customer needs to ensure high-quality service
• Strong time management and organizational skills
• Basic math skills
• Good verbal and written communication skills
• Ability to work effectively as part of a team and support the Service Technician

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people.

Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.