Service Tech - Ag

Hawkins Inc.; Roca (NE); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

LTD/STD

401(k) match

ESPP

Paid time off

Paid holidays

Job summary

Hawkins, Inc. is seeking a Service Representative to install, service and maintain water treatment systems in the Central United States. You will work with Branch Sales Manager and Technical Route Salespeople to support sales growth and profitability in the Water Treatment Group.

The role demands hands-on technical support, strong customer service, and the ability to travel up to 50% across territory. Expect 10-12 hour days, some overnight travel, and safety compliance with OSHA standards.

Qualifications

• Strong knowledge of the Water Treatment industry.
• Ability to identify appropriate sales opportunities within accounts.
• Excellent customer service and communication skills.
• Strong computer skills and proficiency with common software.
• Good problem-solving and math skills for flow calculations.
• Ability to manage time and stay organized in field roles.
• Solid negotiation and follow-through abilities.
• Willingness to travel and work 10–12 hour days.
• Clean driving record and successful background check.

Responsibilities

• Install, service, and repair customer equipment and provide ongoing maintenance.
• Maintain productive relationships with existing customers.
• Generate repeat sales with product and technical information.
• Grow product lines and identify new lines to add.
• Develop retention strategies and respond to evolving customer needs.
• Ensure customer satisfaction and loyalty; attend regional trade shows.
• Prepare monthly territory reports and market summaries.
• Provide hands-on technical support and collaborate with sales teams.

Skills

Water treatment knowledge

Sales opportunity identification

Customer service

Communication skills

Math skills

Organization skills

Negotiation skills

Time management

Driving ability

Teamwork

Tools

CRM software

Job description

About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at https://www.hawkinsinc.com/careers/

POSITION SUMMARY:

The Service Representative is responsible for installation and maintenance of water treatment systems in the industry. Reporting to the Branch Sales Manager and working closely with the Technical Route Salespeople, this individual will support sales growth and profitability of the Water Treatment Group focused business.

The Service Representative is responsible for

DUTIES AND RESPONSIBILITIES:

• Install, service, and repair customer equipment and provide ongoing preventative equipment, chemical and process maintenance at customer sites.
• Maintain productive and professional relationships with existing customers.
• Generate repeat sales by providing product and technical information in a timely manner.
• Grow current product lines and identify and add new product lines.
• Expand Hawkins role with existing customers and develop new retention strategies to work in conjunction with evolving customer requirements.
• Ensure customer satisfaction and loyalty.
• Attend Regional Trade Show.
• Complete monthly reports and market summary for territory.
• Consult with customers and provide hands‑on technical support to solve business problems and achieve customer satisfaction leading to growth and retention of customer base.
• Provide support to internal teams to support equipment and chemical sales efforts focused on the market by partnering with Regional and Branch Managers, and Technical Sales Representatives.
• Establish and maintain productive, professional relationships with new and existing customers
• Answer customers' questions about products, prices, availability, or credit terms.
• Perform customer needs assessments to cultivate additional business.
• Keep management informed of competitive developments in territory
• Review and or revise business processes this position interacts with to increase efficiency and effectiveness.
• Follow all company safety procedures as well as all OSHA procedures.
• May participate in annual inventory and other special projects

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• Strong knowledge of the Water Treatment industry.
• Ability to identify appropriate sales opportunities and key personnel within accounts.
• Ability to professionally and positively present information about Hawkins's products and services
• Strong computer skills.
• Excellent customer service skills with strong written and verbal communication skills
• Enthusiastic, ambitious, self‑motivated, and hard- working individual with ability to work independently and with teams
• Good problem-solving skills
• Strong math skills including ability to perform calculations to determine flow rates, etc.
• Excellent organization and time management skills
• Available to regularly work a schedule that consists of 10-12-hour days and requires some overnight travel
• Strong negotiation skills
• Effective organizational and follow-through skills required
• Ability to deal diplomatically and communicate effectively with internal and external customers
• Must have good driving record that meets company expectations and be able to pass drug and background screening

PHYSICAL REQUIREMENTS:

• Ability to regularly travel throughout territory via personal vehicle or company vehicle
• Occasionally ride along with Technical Route Sales Drivers in DOT Class WTG trucks
• Ability to lift and carry up to 50 pounds several times a day.
• Ability to sit, stand, and ascend stairs or ladders for up to 12 hours per day.
• Ability to work in facilities where there may be a variety of temperatures in facilities that do not have air conditioning.
• Able to perform manual dexterity tasks - Requires fine motor skills including the ability to grasp and work with tools.
• Occasional turning, twisting, stooping, bending, and reaching.

TRAVEL:

Up to 50%

Expected Compensation: $55,000-$65,000 + 5% Bonus Eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref. 2027-052

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.