Service Tech - Ag

Hawkins, Inc.; Northern (KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

ESPP

Paid time off

Paid holidays

Job summary

Hawkins, Inc. is seeking a Service Representative to install and service water treatment systems across the Central United States. You will support sales growth, maintain customer relations, and provide hands-on technical support at customer sites.

The role requires travel up to 50% and occasional overnight stays. Applicants should have strong water treatment knowledge, excellent communication, and the ability to work independently with teams.

Qualifications

• Strong knowledge of the Water Treatment industry.
• Excellent customer service and communication skills.
• Proven ability to identify sales opportunities within accounts.
• Ability to work independently and with teams.

Responsibilities

• Install, service, and repair customer equipment and perform preventative maintenance.
• Maintain relationships with existing customers and generate repeat sales.
• Grow product lines and identify new lines; expand role with customers.
• Provide hands-on technical support and solve business problems.
• Collaborate with internal teams to support equipment and chemical sales.

Skills

Water treatment knowledge

Sales opportunity identification

Customer presentation

Computer skills

Communication skills

Driving record

Job description

Description

About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at https://www.hawkinsinc.com/careers/

POSITION SUMMARY:

The Service Representative is responsible for installation and maintenance of water treatment systems in the industry. Reporting to the Branch Sales Manager and working closely with the Technical Route Salespeople, this individual will support sales growth and profitability of the Water Treatment Group focused business.

The Service Representative is responsible for

DUTIES AND RESPONSIBILITIES:

• Install, service, and repair customer equipment and provide ongoing preventative equipment, chemical and process maintenance at customer sites.
• Maintain productive and professional relationships with existing customers.
• Generate repeat sales by providing product and technical information in a timely manner.
• Grow current product lines and identify and add new product lines.
• Expand Hawkins role with existing customers and develop new retention strategies to work in conjunction with evolving customer requirements.
• Ensure customer satisfaction and loyalty.
• Attend Regional Trade Show.
• Complete monthly reports and market summary for territory.
• Consult with customers and provide hands-on technical support to solve business problems and achieve customer satisfaction leading to growth and retention of customer base.
• Provide support to internal teams to support equipment and chemical sales efforts focused on the market by partnering with Regional and Branch Managers, and Technical Sales Representatives.
• Establish and maintain productive, professional relationships with new and existing customers
• Answer customers’ questions about products, prices, availability, or credit terms.
• Perform customer needs assessments to cultivate additional business.
• Keep management informed of competitive developments in territory
• Review and or revise business processes this position interacts with to increase efficiency and effectiveness.
• Follow all company safety procedures as well as all OSHA procedures.
• May participate in annual inventory and other special projects

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• Strong knowledge of the Water Treatment industry.
• Ability to identify appropriate sales opportunities and key personnel within accounts.
• Ability to professionally and positively present information about Hawkins’s products and services
• Strong computer skills.
• Excellent customer service skills with strong written and verbal communication skills
• Enthusiastic, ambitious, self‑motivated, and hard‑working individual with ability to work independently and with teams
• Good problem‑solving skills
• Strong math skills including ability to perform calculations to determine flow rates, etc.
• Excellent organization and time management skills
• Available to regularly work a schedule that consists of 10-12-hour days and requires some overnight travel
• Strong negotiation skills
• Effective organizational and follow‑through skills required
• Ability to deal diplomatically and communicate effectively with internal and external customers
• Must have good driving record that meets company expectations and be able to pass drug and background screening

PHYSICAL REQUIREMENTS:

• Ability to regularly travel throughout territory via personal vehicle or company vehicle
• Occasionally ride along with Technical Route Sales Drivers in DOT Class WTG trucks
• Ability to lift and carry up to 50 pounds several times a day.
• Ability to sit, stand, and ascend stairs or ladders for up to 12 hours per day.
• Ability to work in facilities where there may be a variety of temperatures in facilities that do not have air conditioning.
• Able to perform manual dexterity tasks - Requires fine motor skills including the ability to grasp and work with tools.
• Occasional turning, twisting, stooping, bending, and reaching.

TRAVEL:

Up to 50%

Expected Compensation: $55,000-$65,000 + 5% Bonus Eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref. 2027-052

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law.

Hawkins is a Drug Free workplace.