Service Tech/Advisor

Trek; Franklin (VA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Flexible and fun company culture

PPO & HDHP medical plans

FSAs

401(k) with match & ESOP

Tuition reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Store Franklin in Franklin, VA is seeking a Service Technician/Advisor. You’ll troubleshoot repairs and service bikes on the spot, install accessories, and handle brand-new models before they reach the sales floor. The role emphasizes outstanding hospitality and problem-solving to keep customers riding confidently.

Join Trek for a team-driven, customer-first environment with opportunities to learn and grow while supporting the Service Manager and representing the department on busy days.

Qualifications

• Self-motivation with a team-focused mindset and willingness to pitch in on any task.
• Hospitality-driven with a warm, approachable manner, listening skills, and a drive to help in any way.

Responsibilities

• Troubleshoot repairs and service bikes on the spot and install accessories customers select for their new bike.
• Be the first to handle brand-new models before they hit the sales floor.
• Build relationships with customers who rely on you to keep their gear running flawlessly.
• Represent the service department when the Service Manager is unavailable.

Skills

Customer service

Communication

Hospitality

Problem solving

Leadership

Attention to detail

Willingness to learn

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Franklin

Summary

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits

• Flexible and fun company culture
• Competitive health care - PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish