Service Team Supervisor - A&P

Gulfstream; Westfield (MA); On-site; USD 63,000 - 83,000; Full time

Benefits offered by this job

Medical, prescription, dental and vet

Life and disability insurance

Retirement savings plan

Employee assistance plan

Adoption assistance, prepaid legal, or

home and auto insurance

Job summary

Gulfstream is seeking a Weekend Nights maintenance professional to support the Service Center. The role requires supervising and coordinating work, ensuring safety, quality, and on-time performance while maintaining strong communication with leadership and team members.

Applicants should have a high school diploma or GED, 2 years of aviation maintenance experience, and an A&P license. The position will involve weekend night shifts Friday through Sunday, with full-time employment and

Qualifications

• High School Diploma or GED required.
• 2 years related technical aviation maintenance experience.
• A&P (FAA Airframe and Powerplant) license required.

Responsibilities

• Ensures accurate, meaningful communication flow between leadership and team to ensure alignment.
• Delivers timely Progressive Counseling when necessary to maintain safety, compliance, and appropriate behavior amongst team.
• Conducts regular contribution and development discussions and supports development investment for all team members.
• Establishes and cascades departmental goals aligned with organizational goals; communicates performance expectations.
• Coordinates with support departments to ensure materials and equipment are available for the department.
• Ensures work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, and all other regulatory mandates.
• Manages workflow to ensure customer outdates are met and closes the loop with STM on team feedback.
• Active management of project estimates and communication of new labor estimates to STM.
• Serves as backup to STM for customer communications regarding work completion and discrepancies.

Skills

Leadership

Communication

Problem solving

Education

High School Diploma or GED

A&P license

Job description

Overview

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

Unique Skills

This position is for 5th shift (Weekend Nights) - Friday, Saturday and Sunday from 7:00pm-7:30am.

Compensation

The base compensation range for this role is $45.78 - $60.09 per hour. Final compensation for this role will be determined by several factors including but not limited to: minimum and preferred qualifications, knowledge, skills, abilities, education, experience, and location.

Benefits

Gulfstream employees benefit from a total rewards package that includes competitive compensation, comprehensive benefits plans, wellness programs, paid leave and tuition assistance. Our U.S. benefits package includes:

• Medical, prescription, dental and vision coverage
• Life and disability insurance
• Retirement savings plan
• Employee assistance plan
• Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance.

Education and Experience Requirements

High School Diploma or GED required. 2 years related technical aviation maintenance experience. A&P (FAA Airframe and Powerplant) license required.

Position Purpose: Assists Service Team Manager (STM) in managing projects including planning, scheduling, organizing, coordinating, & supervising work/labor hours to meet master schedule. Manages & mentors subordinate personnel ensuring safety & quality of work. Accountable for maintaining the engagement of the team by establishing an environment of collaboration, creating a culture of development where employees are supported in seeking growth opportunities, & guiding team to high quality performance.

Responsibilities

Principle Duties and Responsibilities: Essential Functions:

1. Ensures accurate, meaningful communication flow between leadership & team to ensure alignment.
2. Delivers timely Progressive Counseling when necessary to maintain safety, compliance, & appropriate behavior amongst team.
3. Conducts regular contribution & development discussions (end-of-year discussions, 1:1) & supports development investment for all team members.
4. Establishes & cascades departmental goals aligned with organizational goals. Communicates performance expectations. Supports entire team to meet department goals.
5. Coordinates with support departments to ensure materials & equipment are available for the department.
6. Ensures work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, & all other regulatory mandates. Performs daily safety audits to drive & promote site safety goals/initiatives.
7. Manages workflow to ensure customer outdates are met. Closes the loop with STM on team feedback & communications with customers.
8. Actively manages project estimates, communicates/elevates new squawks & related new labor estimates to STM.
9. Serves as the backup to the STM for communication to customer regarding work complete, including discrepancies & estimates (off-shift Supervisor serves as the primary customer point of contact).
10. Off-shift Supervisor serves as main contact for hangar or weather-related emergencies, injuries, and/or aircraft damage, serves as the MAZE for hangar evacuations, identifies and helps resolve necessary facility repairs.
11. Reviews daily job charging. Reviews/controls hours of technicians & leads.

Additional Functions

1. If required, resolves warranty claim issues with Aircraft/Engine/APU manufacturers/vendors.
2. Institutionalizes Lean & continuous improvement.
3. Assists Service Team Manager in hiring/onboarding as required.

Other Requirements

1. Must have demonstrated leadership ability, high degree of integrity, possess strong verbal & written communication skills.
2. Must be able to interact effectively with internal & external customers to support various projects, assist in troubleshooting aircraft systems as requested.
3. Must be able to read, write, speak, & understand the English language.

Additional Information

Requisition Number: 235849

Category: Service Center

Percentage of Travel: Up to 25%

Shift: Weekend Nights

Employment Type: Full-time

Posting End Date: 09/08/2026