Service Team Supervisor - A&P

Gulfstream Aerospace; Westfield (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

Gulfstream Aerospace in Westfield, MA seeks a Service Team Supervisor for the 5th shift (Weekend Nights Fri–Sun 7:00pm–7:30am). Assist the Service Team Manager with planning, scheduling, coordinating, and supervising work to meet the master schedule on aviation maintenance projects.

Role requires a High School Diploma or GED, 2 years aviation maintenance experience, and an A&P license. Lead, mentor, and ensure safety and quality while maintaining clear communication with leadership and customers.

Qualifications

• High School Diploma or GED required.
• 2 years related aviation maintenance experience.
• A&P license required.

Responsibilities

• Ensure accurate, meaningful communication flow between leadership and team.
• Deliver timely Progressive Counseling to maintain safety, compliance, and appropriate behavior amongst team.
• Conduct development discussions and support growth opportunities for all team members.
• Establish departmental goals aligned with organizational goals and communicate performance expectations.
• Coordinate with support departments to ensure materials and equipment are available for the department.
• Ensure work is performed in accordance with the Repair Station Manual, policies, procedures, FARs, and regulatory mandates; perform daily safety audits.
• Manage workflow to ensure customer outdates are met; close loop with STM on team feedback and customer communications.
• Manage project estimates and communicate/elevate new labor estimates to STM.
• Serve as back up to the STM for customer communication regarding work, including discrepancies and estimates.
• Handle hangar or weather-related emergencies, injuries, and aircraft damage, and assist in facility repairs.
• Review daily job charging and supervise technicians’ hours.

Skills

Leadership

Communication

Team management

Aviation maintenance

Education

High School Diploma or GED

A&P license

Job description

Service Team Supervisor - A&Pin GAC Westfield

Unique Skills

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.

This position is for 5th shift (Weekend Nights) - Friday, Saturday and Sunday from 7:00pm-7:30am.

The base compensation range for this role is $45.78 - $60.09 per hour.

Final compensation for this role will be determined by several factors including but not limited to: minimum and preferred qualifications, knowledge, skills, abilities, education, experience, and location.

Gulfstream employees benefit from a total rewards package that includes competitive compensation, comprehensive benefits plans, wellness programs, paid leave and tuition assistance. Our U.S. benefits package includes:

• Medical, prescription, dental and vision coverage
• Life and disability insurance
• Retirement savings plan
• Employee assistance plan
• Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance.

Education and Experience Requirements

High School Diploma or GED required. 2 years related technical aviation maintenance experience. A&P (FAA Airframe and Powerplant) license required.

Position Purpose

Assists Service Team Manager (STM) in managing projects including planning, scheduling, organizing, coordinating, & supervising work/labor hours to meet master schedule. Manages & mentors subordinate personnel ensuring safety & quality of work. Accountable for maintaining the engagement of the team by establishing environment of collaboration, creating a culture of development where employees are supported in seeking growth opportunities, & guiding team to high quality performance.

Job Description

Principle Duties and Responsibilities: Essential Functions

1. Ensures accurate, meaningful communication flow between leadership & team to ensure alignment .
2. Delivers timely Progressive Counseling when necessary to maintain safety, compliance, & appropriate behavior amongst team .
3. Conducts regular contribution & development discussions (end-of-year discussions, 1:1) & supports development investment for all team members .
4. Establishes & cascades departmental goals aligned with organizational goals. Communicates performance expectations. Supports entire team to meet department goals .
5. Coordinates with support departments to ensure materials & equipment are available for the department .
6. Ensures work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, & all other regulatory mandates. Performs daily safety audits to drive & promote site safety goals/initiatives .
7. Manages workflow to ensure customer outdates are met. Closes the loop with STM on team feedback & communications with customers .
8. Actively manages project estimates, communicates/elevates new squawks & related new labor estimates to STM .
9. Serves as the back up to the STM for communication to customer regarding work complete, including discrepancies & estimates (off-shift Supervisor serves as the primary customer point of contact) .
10. Off-shift Supervisor serves as main contact for hangar or weather-related emergencies, injuries, and/or aircraft damage, serves as the MAZE for hangar evacuations, identifies and helps resolve necessary facility repairs .
11. Reviews daily job charging. Reviews/controls hours of technicians & leads .

Additional Functions

1. If required, resolves warranty claim issues with Aircraft/Engine/APU manufactures/vendors. .
2. Institutionalizes Lean & continuous improvement. .
3. Assists Service Team Manager in hiring/onboarding as required. .

Perform other duties as assigned.

Other Requirements

1. Must have demonstrated leadership ability, high degree of integrity, possess strong verbal & written communication skills.
2. Must be able to interact effectively with internal & external customers to support various projects, assist in troubleshooting aircraft systems as requested.
3. Must be able to read, write, speak, & understand the English language.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235849

Category: Service Center

Percentage of Travel: Up to 25%

Shift: Weekend Nights

Employment Type: Full-time

Posting End Date: 09/08/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.