Service Team Member WEEKENDS

Michaels Stores; Concord (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

Michaels Stores is seeking a Service Team Member for weekends in Concord, NH. The role involves delivering excellent customer service, assisting with merchandise duties, and ensuring a well-stocked store. Applicants should be at least 16 years old and able to perform physical tasks. Retail experience is preferred.

Qualifications

• Preferred retail and/or customer service experience.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Deliver friendly customer service and assist customers in-store.
• Ensure fast and friendly checkout experiences.
• Participate in truck unloading and merchandise recovery.

Skills

Customer service

Retail experience

Job description

Join to apply for the Service Team Member WEEKENDS role at Michaels Stores

Store - CONCORD, NH

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and store maintenance to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to SOPs and company policies to ensure legal and operational compliance
11. Interact respectfully with others, promote a positive image, and serve as a role model
12. Cross-train in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities: Retail and/or customer service experience preferred

Physical Requirements & Work Environment: Ability to stand for long periods, move throughout the store, lift heavy boxes, and perform various physical tasks; work includes nights, weekends, and early mornings; some outdoor work and climate-controlled areas.

Applicants must be at least 16 years old and meet legal requirements. Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities.