Service Team Member - 6032

El Pollo Loco; El Monte (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

No overnight hours

Employee discount on food

Career growth

Flexible schedule

Health insurance

Employee Assistance Program

Flexible spending accounts

401(k) with match

Theme park/movie discounts

Job summary

El Pollo Loco is hiring a Service Team Member in California. You will greet guests, assemble orders, and help prep fire-grilled favorites while maintaining a clean, welcoming front of house. This role emphasizes friendly service, accuracy, and teamwork to deliver great guest experiences.

Flexible full-time or part-time hours with competitive pay ($20.00–$22.00/hour), employee discount, and growth opportunities within the company. Medical, dental, and vision plans are available.

Qualifications

• Experience in customer service or food service is preferred.
• Able to assist with food prep and assembly per recipes.
• Strong communication and teamwork skills.

Responsibilities

• Greet and assist customers with orders in a friendly manner.
• Prepare food items and assemble orders per recipes.
• Process payments accurately and efficiently.
• Suggestive selling to enhance the customer experience.
• Collaborate with team to meet goals and uphold standards.

Skills

Customer service

Cash handling

Food service

Teamwork

Job description

Compensation $20.00 - $22.00/hour

Description

At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire-grilled favorites, you’re the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career?

POSITION PURPOSE:

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Education/Work Experience:

Previous experience in customer service or food service is preferred but not required.

What’s in it for you?

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Schedule: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance*
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels and more...

*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.

Why work for us?

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people

Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers.