Service Team Member

Michael's; Timonium (MD); On-site; USD 28,000 - 35,000; Full time

Job summary

An established industry player seeks enthusiastic individuals to join their team in a vibrant retail environment. In this role, you'll deliver exceptional customer service, assist shoppers in finding products, and ensure a speedy checkout experience. You'll be part of a dynamic team that values creativity and community engagement, all while maintaining high standards of store presentation. With opportunities for growth and a supportive work culture, this position is perfect for those passionate about retail and customer interaction. Join a company that prioritizes team wellbeing and offers a range of benefits to support your career journey.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods and move throughout the store.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Provide a fast and friendly checkout experience and execute cash handling.
• Participate in truck unloading and maintain store recovery standards.

Skills

Customer Service

Retail Experience

Cash Handling

Communication Skills

Education

High School Diploma or Equivalent

Job description

Store - BALT-TIMONIUM, MD

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide them with solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in the truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and maintenance, including the merchandise return/go back process and store recovery to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and Company policies to ensure compliance with laws and standards
11. Interact with others respectfully; promote a positive image; serve as a role model for team members
12. Cross-trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves using ladders or similar equipment
• Contact supervisor for assistance with essential functions and accommodations

Work Environment

• Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings

Legal Requirements

Applicants in the U.S. must meet federal, state, and local legal requirements. Michaels requires all team members in this role to be at least sixteen (16) years old.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com, Michaels.ca, and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.