Service Team Member

El Pollo Loco; Rancho Cucamonga (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

No late nights

Meal discounts

Growth opportunities

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

401(K) with match

Employee assistance

Discounts

Job summary

El Pollo Loco in Rancho Cucamonga, CA is seeking a Service Team Member to deliver best-in-class customer service, help prepare delicious food, greet customers, and process orders efficiently. You will maintain cleanliness, handle payments, and follow food safety policies while supporting team goals.

The role offers full-time or part-time hours, meal discounts, and growth opportunities. Starting pay is $20 per hour with eligible benefits such as medical, dental, vision, and a 401(k) plan;

Qualifications

• Experience in customer service or food service preferred.
• Must obtain Food Handler Certification promptly upon hire.
• Willingness to participate in cross-training.

Responsibilities

• Greet and assist customers with orders.
• Prepare food items in accordance with recipes and procedures.
• Process and assemble orders accurately and efficiently.
• Handle payment and cash transactions professionally.
• Maintain cleanliness and organization of the restaurant, including dining areas and restrooms.

Skills

Customer service

Fast-paced environment

Communication skills

Multitasking

Reliability

Punctuality

Cross-training

Team collaboration

Education

Food Handler Certification

Job description

12401 Foothill Blvd, Rancho Cucamonga, CA 91730, USA

Job Description

Looking for an amazing career? Come join El Pollo Loco (that’s “Po-yo”, not Po-lo!) We’re not just wrapping burritos; we’re rolling out opportunities. Get ready to spice up your customers’ day and serve up smiles. Do you have the fire?

We offer eligible Employees the following Benefits/Perks:

• Competitive pay (we start at $20 per hour!)
• No late-night hours
• Meal Discounts
• Excellent career growth potential (we promote from within)
• Flexible Scheduling: Full-Time or Part-Time hours
• Medical + Dental + Vision Insurance + Flexible Spending Account*
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Employee Assistance Programs
• Discounts on theme parks, movie tickets, sports events, hotels and more...

* Eligibility is based on the number of average hours worked per week within a 12-month period.

POSITION PURPOSE:

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include , but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Apply suggestive selling techniques to complete the customer experience and increase sales.
• Handle payment and cash transactions accurately and professionally, scrupulously following all El Pollo Loco cash handling policies and procedures.
• Diligently follow all food safety , food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment.
• Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
• Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE.
• Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
• Ensure all paper and disposable items are well stocked and available for customers.
• Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation and seeking managerial support as needed.
• Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Perform other duties as assigned by management to support restaurant operations.

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.

Certifications

Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.

Education/Work Experience:

Previous experience in customer service or food service is preferred but not required.

Knowledge, Skills, and Abilities:

• Willingness to participate in cross‑training opportunities to develop skills in other areas of the restaurant as needed.
• Enthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
• Ability to work in a fast‑paced environment while maintaining a positive attitude.
• Strong communication, attention to detail, and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work various shifts, including weekends and holidays.
• Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
• Willingness to learn and adapt to changing procedures and protocols.
• Commitment to upholding company values and standards of excellence in customer service.

Physical Demands:

• Regularly stands, talks, hears, uses close and distance vision, tastes, or smells.
• Repetitively reaches, handles, feels, and/or grasps objects with hands.
• Occasionally bends, stoops, kneels, crouches, and/or crawls.
• May lift objects weighing up to 40 lbs.
• Regularly exposed to noise; occasionally exposed to heat, burn hazards, and/or wet surfaces.
• The position may be exposed to certain cleaning chemicals in the performance of their job.

Our Company

In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus‑marinated, fire‑grilled pollo. Over the past four decades, we have grown to more than 490 restaurants (and counting!) across 7 states, becoming an L.A. mainstay and cultural benchmark along the way.

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.