Service Team Member

Michaels Stores; Las Vegas (NV); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Service Team Member in Las Vegas. The role involves delivering exceptional customer service, assisting with merchandise duties, and ensuring a well-maintained store environment. Ideal candidates will have a background in retail or customer service and the ability to meet physical demands of the job.

Qualifications

• Retail and/or customer service experience preferred.
• Applicants must be at least 16 years old.

Responsibilities

• Helping customers shop and locate products.
• Providing a fast and friendly checkout experience.
• Participating in truck unload and stocking processes.

Skills

Customer Service

Retail Experience

Job description

Join to apply for the Service Team Member role at Michaels Stores.

Store - VEGAS-LAKE MEAD, NV

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities include:

1. Helping customers shop, locate products, and providing solutions
2. Providing a fast and friendly checkout experience; executing cash handling to standards
3. Engaging customers on the Rewards program and Private Label Credit Cards and completing enrollments
4. Educating customers on the Voice of Customer (VOC) survey
5. Assisting with Omni channel processes, including BOPIS and SFS
6. Participating in truck unload, stocking, and planogram processes
7. Completing merchandise recovery and store maintenance to ensure a well-merchandised and in-stock store
8. Performing Store In Stock Optimization (SISO) and AD set duties
9. Supporting shrink and safety programs
10. Adhering to SOPs and company policies for legal compliance
11. Interacting respectfully with others, remaining positive, and promoting the company's values
12. Cross-training in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities:

Retail and/or customer service experience preferred.

Physical Requirements and Work Environment:

• Standing for long periods, moving throughout the store, bending, lifting, reaching, stretching
• Lifting heavy boxes, using ladders or equipment to access high shelves
• Some outdoor work, work hours including nights, weekends, and early mornings

Applicants must be at least 16 years old and meet legal requirements.

Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.