Service Team Member

Michaels Stores; Gainesville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Join an established industry player as a Service Team Member, where your friendly customer service will enhance the shopping experience. This role involves assisting customers, ensuring quick checkouts, and supporting store operations. With a commitment to creativity and team wellbeing, this position offers an engaging work environment in a leading retail chain. Ideal for individuals who thrive in dynamic settings and enjoy helping others, this opportunity is perfect for those looking to make a positive impact while being part of a supportive team.

Qualifications

• Retail and customer service experience preferred.
• Ability to lift heavy items and stand for long periods.

Responsibilities

• Help customers locate products and ensure a friendly checkout experience.
• Maintain store recovery standards and support various store operations.

Skills

Customer Service

Retail Experience

Job description

Join to apply for the Service Team Member role at Michaels Stores.

Job Details

Location: Store - GAINESVILLE, FL

Deliver friendly customer service, assist customers in shopping, and ensure a fast checkout experience. Complete truck unloading and merchandise duties, maintain store recovery standards, and support various store operations.

Responsibilities

1. Help customers locate products and provide solutions.
2. Ensure a quick and friendly checkout; handle cash transactions properly.
3. Promote and enroll customers in Rewards and Private Label Credit Cards.
4. Educate customers on VOC surveys.
5. Assist with Omni channel processes like BOPIS and SFS.
6. Participate in truck unload, stocking, and planogram processes.
7. Maintain store recovery, merchandise return, and stock levels.
8. Support store safety, shrink, and compliance programs.
9. Interact respectfully with customers and team members; serve as a role model.
10. Cross-train in Custom Framing sales and production.

Preferred Skills and Experience

• Retail and/or customer service experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, lift heavy items, and work in climate-controlled and outdoor settings.
• Work hours include nights, weekends, and early mornings.

Additional Information

Must be at least 16 years old. Compliance with legal and company requirements is mandatory.

Company Overview & Benefits

Michaels is a leading creative retailer operating over 1,300 stores in North America, committed to fueling creativity and supporting team wellbeing with comprehensive benefits.